Operations Manager – Secure Facilities

The Role

As Operations Manager, you’ll be responsible for establishing and delivering the operational strategy for secure spaces products once they move into live service.

You’ll oversee day-to-day operations, lead a growing technical team, and ensure the successful delivery of services while maintaining the highest standards of quality, compliance and customer satisfaction.

You’ll also be responsible for planning and managing a new secure logistics hub, supporting future expansion and ensuring operational readiness as additional secure products and services are introduced.

Key Responsibilities

• Lead the operational delivery of secure spaces products as they transition into live service.
• Manage onsite operational activities, including secure installations, storage management and logistics.
• Establish and manage the future secure logistics hub, including operational design, staffing, equipment and ongoing management.
• Build, lead and develop a high-performing operational team.
• Drive a culture of continuous improvement, operational excellence and customer service.
• Develop and implement operational strategies aligned with organisational objectives.
• Monitor operational performance through KPIs, reporting and service metrics.
• Forecast resource requirements and support budget and business planning activities.
• Allocate resources effectively to ensure successful service delivery.
• Identify operational risks and implement mitigation strategies.
• Ensure compliance with health & safety, security, regulatory and quality standards, including ISO9001.
• Build strong relationships with senior stakeholders and provide regular operational updates to senior leadership.
• Support the successful introduction of new secure products into operational service.

Essential Skills & Experience

We’re looking for an experienced operational leader with a proven track record of managing complex service delivery environments and leading specialist technical teams.

You’ll be able to demonstrate:

• Significant experience leading operational service delivery within a complex or secure environment.
• Experience managing technical specialists or product delivery teams.
• A successful track record in operational leadership and service management.
• Experience of business planning, forecasting and resource management.
• Experience delivering operational performance against KPIs and service level targets.
• Strong leadership, coaching and people development skills.
• Experience driving operational change and continuous improvement initiatives.
• Excellent stakeholder management, communication and influencing skills.
• The ability to negotiate effectively with senior stakeholders.
• A collaborative leadership style with a focus on delivering service excellence.
• The ability to remain resilient and make effective decisions in a fast-paced, high-security environment.

Desirable Experience

• Experience working within Defence, National Security, Government or other highly regulated environments.
• Experience supporting secure operational facilities or critical infrastructure.
• Knowledge of ISO9001 quality management standards.
• Experience managing operational readiness for new products or services.

Please note: Due to the nature of this role, UK Developed Vetting (DV) Clearance is mandatory.