Operations Manager
Posted 7 days ago by Certain Advantage
Negotiable
Undetermined
Undetermined
Milton Keynes, England, United Kingdom
Summary: The Operations Manager role involves overseeing multi-functional teams within the B2B utilities and smart metering sector for an Energy/Utilities client in Milton Keynes. The position requires strong analytical skills and experience in UK power and gas systems, with a focus on continuous improvement and data-driven decision-making. The contract spans 12 months, necessitating approximately 6 days of onsite work each month. Candidates should demonstrate a successful track record in operational management and enhancing customer service quality.
Key Responsibilities:
- Manage a cross-functional team to drive performance in metering services, quality, cost, and efficiency.
- Support the overall meter rollout program and optimize the onboarding process.
- Proactively manage individual and team performance, development, and resourcing.
- Collaborate with customer-facing teams to gather feedback and support growth and retention targets.
- Enhance customer journeys by identifying and driving data improvements.
- Provide leadership and expert knowledge on B2B energy operations.
- Drive operational compliance and work with the Regulations team.
- Develop and track data KPIs to monitor performance and provide insights to senior management.
- Conduct regular data performance reviews and improve data quality across operational teams.
- Represent 'Data Integrity' on technology projects to maintain quality and standards.
Key Skills:
- Experience in operational management of B2B utility services.
- Strong analytical and problem-solving skills.
- Knowledge of Utilities CIS, preferably Junifer.
- Familiarity with UK power and gas systems and markets.
- Ability to provide data-driven reports and insights.
- Experience in continuous improvement and new ways of working.
- Leadership and team development skills.
- Strong communication and collaboration abilities.
- Understanding of compliance and governance in energy operations.
- Experience in managing multi-disciplinary projects.
Salary (Rate): undetermined
City: Milton Keynes
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Operations Manager – Industry Smart Metering
Certain Advantage are recruiting on behalf of our Energy/Utilities client in Milton Keynes for an Operations Manager with demonstrable experience managing multi-functional teams including B2B utilities and registration/metering services. Knowledge of a Utilities CIS (strong preference for Junifer), experience of UK power & gas systems and markets, and B2B industry processes is sought. This is contract position for 12 months and will require approx. 6 days onsite in Milton Keynes per month. Suitable candidates will have excellent analytical and problem-solving skills, be effective in the collection and use of data and be able to provide data driven reports and insights to the senior leadership team. We’re also seeking Managers who can demonstrate continuous improvement and new ways of working success stories.
- Manage a cross functional team of full time staff to driving performance in achieving; A market leading level of metering services, quality, cost and efficiency
- Support the achievement of the overall meter roll out programme
- Optimising the onboarding process, maximising the number of meters starting on time with the correctly appointed agents avoiding financial penalties and resulting in great customer service
- Proactively manage individual and team performance, development and resourcing
- Collaborate with customer facing teams, customers and brokers to seek feedback on our service offering to support growth and retention targets
- Be involved in multi-disciplinary projects to enhance digital capabilities within operations and manage a diverse team.
- Support the team in resolving complex issues in each specialised area
- Enhance customer journeys; working with the process and performance team, and digital teams, identify and drive data improvements in the use of systems, people & processes and ensure they are embedded into Customer Operations teams & business areas where cross functional activity exists.
- Provide leadership and expert knowledge on all aspects of B2B energy operations.
- Upskill and cross train team members.
- Drive operational compliance, working with the Regulations team to deliver strong compliance, governance and adherence to Supply Licence Conditions
- Develop, implement and track a set of data KPI’s to monitor performance, productivity & quality and provide accurate and timely reports and insight to the Senior Management Team.
- Leading and managing initiatives and projects in the areas of data.
- Conduct regular data performance reviews with the teams, working in partnership to continuously improve quality & consistency of data across the operational teams
- Ensuring we have slick and effective processes to drive successful outcomes that improve cost to serve that increase productivity
- Establish and drive new ways of working that will improve the quality and integrity of data
- Effectively scrutinise data highlighting any risk issues
- Ensure processes are updated, embed into the teams by ensuring training is provided
- Represent ‘Data Integrity’ on all technology projects to ensure quality and standards are maintained
If you can offer experience in operational management of B2B utility services and want to work with a leading B2B Industrial Energy client - Apply today!
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