Operations Excellence Manager - 6 months FTC - £49K - £74K
Posted 2 weeks ago by Hawksworth
£74,000 Per year
Fixed-Term
Hybrid
Greater Bristol Area, United Kingdom
Summary: The Operations Excellence Manager will lead initiatives to enhance service quality within a global Financial Services client, focusing on customer service improvement and project management. This is a 6-month Fixed Term Contract based in Bristol, with a hybrid working arrangement. The role requires a strong background in the insurance industry and proven leadership skills. The salary ranges from £49k to £74k annually, complemented by a bonus and pension package.
Key Responsibilities:
- Lead large-scale initiatives to enhance service quality in the protection customer services department.
- Identify areas for improvement and prepare processes for easy training.
- Manage and deliver projects on time, within scope, and budget while ensuring high standards of quality and stakeholder satisfaction.
Key Skills:
- Proven tenure as an Operations Excellence Manager.
- Experience in the Financial Services industry.
- People leadership skills, managing a team of 5-6 Team Leaders.
- Project Management background with experience in large-scale change and transformation.
- Customer Service background, preferably in the insurance industry.
- Knowledge of Lean, Six Sigma, and Continuous Improvement methodologies.
Salary (Rate): £74,000.00 yearly
City: Bristol
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: fixed-term
Seniority Level: Mid-Level
Industry: Finance
Hawksworth are recruiting now for an ‘Operations Excellence Manager’ for a global Financial Services client. This is a Fixed Term Contract assignment for 6 months. The Annual salary is between £49k and £74k + Bonus an excellent pension contribution and package. The location is Bristol.
Snapshot:
- The job: Operations Excellence Manager
- Type: Fixed Term Contract for an initial 6-month period
- Salary: On an annual basis the salary is between £49k to £74k
- Package: Bonus between 10 – 18% - Car Allowance £5k, Pension etc.
- Location: Bristol (Preference) London is possible if you are willing to travel to Bristol once a week.
- Working: Hybrid -x1 day a week in the office.
- Looking for immediate candidates or short notice periods
Insurance Industry background
The Job: The Operational Excellence Manager is responsible for leading large-scale initiatives that enhance the quality of service across the protection customer services department. This role focuses on delivering exceptional customer service by identifying areas for improvement and preparing processes to be easily trainable, the Operational Excellence Manager ensures that customers receive the highest level of service. Additionally, the Operational Excellence Manager will manage and deliver projects, ensuring they are completed on time, within scope, and within budget, while maintaining high standards of quality and stakeholder satisfaction.
Required skills & experience:
- Proven tenure as an Operations Excellence Manager
- Financial Services industry experience
- People leadership skills- you will be managing a team of Team leaders (5-6 TL’s reporting into you)
- Project Management background / experience with large scale change / Transformation experience.
- You will have been on projects and use to multi-tasking/ Customer Service background
- Insurance industry background
- Lean, Six Sigma, Continuous improvement
If you have the above skills and experience, please apply now! Thank you.