Operations Data Analyst
Posted 1 day ago by EF Recruitment
£58,000 Per year
Undetermined
Hybrid
SW1V, Victoria, Greater London
Summary: Our client, an award-winning SaaS organization, is looking for an experienced Operations Data Analyst to enhance core data capabilities across global regions and markets. The role is crucial for improving customer success and impacting Customer Experience, Digital Experience, and Service Delivery. This position is based in Central London and is offered as a hybrid role on a 10-month contract.
Key Responsibilities:
- Build core data capabilities across multiple global regions and markets.
- Improve customer success and drive impact across Customer Experience, Digital Experience, and Service Delivery.
Key Skills:
- 5+ years experience in Data Analytics with exposure to Customer Success, Operations, or Digital Experience domains.
- Proficiency in SQL for data extraction, transformation, and pipeline development.
- Experience with dashboarding and visualization tools (Tableau, Qlik, or similar).
- Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes.
- Python or R for advanced analytics, automation, or experimentation support is useful.
- Knowledge of statistical methods and experimentation (A/B testing) preferred.
- Machine learning and Generative AI experience is a plus.
- Experience working with call centre and/or digital support KPIs preferred.
Salary (Rate): £58,000/year
City: London
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Our client an award winning SaaS organisation is seeking an experienced Operations Data Analyst focusing on building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery.
Central London location, hybrid, 10 month contract.
Required Skills :
- 5+ years experience in Data Analytics ideally with exposure to Customer Success, Operations, or Digital Experience domains.
- Proficiency in SQL for data extraction, transformation, and pipeline development.
- Experience with dashboarding and visualization tools (Tableau, Qlik, or similar).
- Familiarity with big data tools (Snowflake, Databricks, Spark) and ETL processes.
Useful experience;
- Python or R for advanced analytics, automation, or experimentation support.
- Knowledge of statistical methods and experimentation (A/B testing) preferred.
- Machine learning and Generative AI experience is a plus.
- Experience working with call centre and/or digital support KPIs preferred.
Benefits
- Long contract
- Hybrid role
- Free breakfast