Summary: The Operations Coordinator role is a maternity cover position based in Brighton, requiring a proactive individual to coordinate team activities and ensure efficient operations within a courier service environment. The successful candidate will be responsible for managing communications, logistics, and customer service to enhance operational effectiveness. This fixed-term role emphasizes building strong relationships with staff and clients while maintaining high service standards. The position demands a commitment to the company's values and vision to support its growth in the courier industry.

Key Responsibilities:

• Answer phone lines promptly and professionally
• Arrange relevant collections, transit routes, and deliveries
• Input event tracking for all bookings and in-transit consignments
• Liaise with Operations departments and Imports to ensure compliance with SLAs
• Provide customers with updates on exceptions or issues
• Request and enter all Proof of Deliveries (PODs) from relevant agents
• Report discrepancies to Managers
• Provide quotes to customers when requested
• Monitor emails for the Service Centre
• Work with suppliers to deliver a seamless customer experience

Key Skills:

• Experience in dispatching or vehicle allocation
• Strong customer service orientation
• Ability to respond promptly to customer and supplier needs
• Proactive in suggesting service improvements
• Skilled listener with empathy towards customers
• Self-motivated with the ability to work independently

Salary (Rate): £27,190

City: Brighton

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: fixed-term

Seniority Level: Mid-Level

Industry: Other