Operations and Insights Manager

What you'll be doing

• Support management of the annual Food range change calendar and associated governance processes
• Track seasonal and core critical paths, ensuring milestones, dependencies, risks and next steps are visible
• Coordinate day-to-day actions across range change activity-following up owners and keeping work moving
• Prepare meeting support for senior forums, including pack creation, action tracking and stakeholder updates
• Support Trade Approval preparation for new activity, late critical path requests and emergency changes
• Maintain clear trackers for approvals, decisions, actions, risks and next steps-so nothing gets lost
• Build simple, practical reporting to understand volume, risk, performance and workload (and explain the "so what" in plain English)
• Turn data into clear insight, highlighting what matters and where action is needed
• Reduce manual admin by using Excel, Power BI, Power Automate and AI tools to streamline reporting and tracking
• Create user-friendly templates, trackers and reporting outputs others can easily use and maintain
• Support store and support-centre communication with clear, accurate materials built from complex updates

What you'll bring

• Strong project coordination skills, with the ability to manage multiple priorities at pace
• Excellent attention to detail and a high standard of accuracy
• A proactive, responsive style-common sense, ownership and the confidence to move things forward
• Strong communication and stakeholder management skills, able to influence without formal authority
• Confidence using Excel and PowerPoint to a high standard (including creating clear presentation packs)
• Ability to work with data, spot trends and translate numbers into clear, actionable insight
• Interest in AI, automation and digital ways of working (e.g., Power BI / Power Automate), with a practical mindset
• A problem-solver who brings options and recommendations-not just issues
• Resilience and adaptability in a fast-moving environment