Operations Analyst
Posted 2 weeks ago by Robert Walters
Negotiable
Undetermined
Hybrid
Glasgow, Scotland, United Kingdom
Summary: The Operations Analyst role in Glasgow involves acting as a key point of contact within the Derivatives Clearing Client Service Group for a global financial services firm. The position requires ensuring the accuracy of clients' settlement figures, resolving trade breaks, and providing exceptional client service in a high-volume processing environment. Strong organizational skills and the ability to manage multiple tasks are essential, along with a solid understanding of margin risk management and client technology systems.
Key Responsibilities:
- Act as a key point of contact across clients, Operations teams, Prime Brokerage, and global sales.
- Ensure accuracy of clients' Listed Derivatives and OTC Clearing settlement figures on a daily basis.
- Resolve trade breaks and respond to client queries promptly and professionally.
- Monitor all cash activity and ensure accounts remain fully margined and compliant.
- Support high-volume processing environment requiring strong organisational and time-management skills.
- Adapt quickly to changing priorities and manage multiple tasks simultaneously.
- Act as a key Relationship Manager, delivering exceptional service and client experience.
Key Skills:
- Experience acting as a single point of contact for client queries, coordinating across multiple teams to resolve issues.
- Strong understanding of margin risk management, expiries and key market events.
- Experience conducting client service reviews, producing call reports, performance metrics and trend analysis.
- Ability to calculate and adjust client commissions, fees and P&L accurately.
- Knowledge of listed derivatives or OTC clearing derivatives markets, regulatory frameworks, and client technology systems.
- Experience working with IT teams on the development, testing and rollout of client technology solutions.
- Strong experience in client service within Derivatives Clearing.
- Excellent communication skills and strong team player with clear, demonstrable examples of relevant experience.
Salary (Rate): undetermined
City: Glasgow
Country: United Kingdom
Working Arrangements: hybrid
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Operations Analyst
Location: Glasgow
Role Type: Contract - 12 months
Work Setup: Hybrid - 3 days in office
Who We Are
Robert Walters is the world's most trusted talent solutions business. Across the globe, we deliver recruitment, outsourcing, and talent advisory services for businesses of all sizes, opening doors for people with diverse skills, ambitions, and backgrounds.
Who You Will Work With
Our client is a global financial services firm that manages wealth, navigates complex markets, and designs strategic financial objectives. The firm provides risk management solutions across a variety of sectors, emphasizing long-term relationships, and innovative approaches to financial challenges.
What You'll Do:
This is Client Operations role in Derivatives Clearing Client Service Group acting as a key point of contact across clients, Operations teams, Prime Brokerage, and global sales
- Ensure accuracy of clients' Listed Derivatives and OTC Clearing settlement figures on a daily basis
- Resolve trade breaks and respond to client queries promptly and professionally
- Monitor all cash activity and ensure accounts remain fully margined and compliant
- Support high-volume processing environment requiring strong organisational and time-management skills
- Adapt quickly to changing priorities and manage multiple tasks simultaneously
- Act as a key Relationship Manager, delivering exceptional service and client experience
What You Bring:
- Experience acting as a single point of contact for client queries, coordinating across multiple teams to resolve issues
- Strong understanding of margin risk management, expiries and key market events
- Experience conducting client service reviews, producing call reports, performance metrics and trend analysis, as well as delivering clearing solutions, training and live demonstrations
- Ability to calculate and adjust client commissions, fees and P&L accurately
- Knowledge of listed derivatives or OTC clearing derivatives markets, regulatory frameworks, and client technology systems
- Experience working with IT teams on the development, testing and rollout of client technology solutions, along with supporting administrative processes
- Strong experience in client service within Derivatives Clearing
- Excellent communication skills and strong team player with clear, demonstrable examples of relevant experience
What's Next
If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more. We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at adjustments@robertwalters.com to discuss how we can support you.
This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.