Operational Service Manager
Posted 5 days ago by Totaljobs
£64,750 Per year
Undetermined
Undetermined
South East; Milton Keynes; Southampton; Dartford; Reading; Maidstone; Sutton; Croydon; Slough; Portsmouth; Brighton
Summary: The Operational Service Manager will lead the Eastbourne Neighbourhood Mental Health Team, focusing on delivering integrated mental health services to adults facing challenges. The role requires extensive clinical leadership experience and a commitment to service innovation and user involvement. The manager will be responsible for achieving performance targets, managing resources effectively, and ensuring high-quality care delivery. This position offers opportunities for professional development within a supportive and collaborative environment.
Key Responsibilities:
- Lead the Eastbourne Neighbourhood Mental Health Team in delivering integrated mental health services.
- Demonstrate clinical leadership and operational management skills, including service innovation and partnership working.
- Manage change, recruitment, retention, and development of the workforce to ensure high-quality care.
- Achieve performance targets and provide services within agreed financial resources.
- Respond to Serious Untoward Incidents (SUIs) and complaints, ensuring thorough investigations and implementation of recommendations.
- Participate in the on-call manager rota.
- Contribute to the planning and delivery of service objectives and business plans.
- Facilitate trust and accountability within the Leadership Team.
Key Skills:
- Registered mental health professional.
- Extensive clinical leadership experience.
- Operational community management skills.
- Ability to manage change and develop a workforce.
- Experience in service user and carer involvement.
- Strong communication and interpersonal skills.
- Commitment to integrated leadership.
- Financial management skills, including cost efficiency savings.
Salary (Rate): £64,750 yearly
City: Brighton
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
We are seeking to recruit a passionate, knowledgeable and dynamic Operational Service Manager to join Eastbourne Neighbourhood Mental Health Team (NMHT).
NMHTs bring together local NHS mental health services, GPs and community organisations to offer joined-up, personalised support to patients and their families. The goal is to make sure people get the right help, focused on what matters to them - without needing to repeat their story or navigate different services. We work with adults aged 18 and over who are going through mental health challenges that are affecting their daily life.
Candidates must be able to demonstrate a wide range of clinical leadership experience and ability in operational community management including service innovation, partnership working, managing change, recruitment, retention and development of a workforce able to deliver the highest quality care. A track-record of service user / carer involvement and evidence of responsiveness to service user and carer feedback is essential.
You will need to be a registered mental health professional, and passionate about delivering excellent services.
To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
Achieve an agreed set of performance targets.
Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings ensuring maximum value in terms of clinical and cost effectiveness.
To contribute in the planning and delivery of service objectives.
Respond to Serious Untoward Incidents (SUIs), complaints and communications, ensuring timely and thorough investigation, effective communication of recommendations and closely monitoring actions to ensure they are fully implemented
To be part of on call manager rota.
This is an opportunity to join an organisation which sets a high priority on the development of services which are responsive to service user and carer’s views and to work with dedicated and supportive colleagues. The trust is committed to strong integrated, collaborative leadership between managers and clinicians.
Working here offers continued training and development, variety and a rewarding challenge, plus the benefits of living in Sussex, by the sea, in the beautiful South Downs or in any one of the exciting towns and cities we have to offer.
We’d love you to join our organisation that is rated ‘good’ overall and ‘outstanding’ for caring by the CQC. Our staff agree, with 82% of people in our recent staff survey telling us that they recognise that care for patients is our top priority.
Other key staff survey results include:
- 70% highlighting flexible working opportunities as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work within their team
Work effectively within the Leadership Team facilitating trust, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
Achieve a defined set of performance targets, in accordance with contractual requirements and the performance framework for Monitor, the Care Quality Commission, and other relevant statutory and professional bodies.
Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings, ensuring maximum value in terms of clinical and cost effectiveness.
To actively contribute in the planning and delivery of the business objectives, service plans and change projects, ensuring customer focus, consistency, quality, and cost effectiveness.
Respond to PSIIs, complaints and communications, ensuring timely and thorough investigation, disseminating recommendations and monitoring that actions are fully implemented