Operational Resilience Process Mapping and Testing

My client a large global financial services brand is looking for an experienced Operational Resilience Process Mapping and Testing on a initial contract basis. The role is Hybrid based in the London office and Inside IR35.

The purpose of the role is as follows:

• Support the Operational Resilience team in developing and maintaining a healthy, scalable and reliable process catalogue related to our Important Business Services across the five core pillars that make up the service - technology, third parties, people, property and data/information
• Understand the business requirements and drivers to transform them into meaningful processes that reflects the actual business process
• Work alongside teams across the business to constantly measure, review and standardise documented process maps
• Ensure integrity and quality is maintained through the change lifecycle of the mapping repository
• Proactively work with business subject matter experts (SMEs) to review and action feedback provided regarding changes to process
• Proven ability to work in a team and collaborate with multiple internal teams that are involved in the end-to-end process
• Track workflows and monitor deadlines to ensure individual process maps are signed off and approved within expected timeframes
• Monitor monthly schedules and escalate overdue business approvals which are not received by expected due dates
• Define and build on reporting requirements and implement data / MI for Operational Resilience processes to ensure owners have a clear view of the end-to-end mapping journey
• Rigorously document the methodology, inputs, owners and approvers of both mapping and reporting
• Own ongoing improvement in the mapping of key processes to provide an end-to-end holistic view of their health, identifying vulnerabilities to drive remediation plans
• Understand the vulnerability/s and downstream impacts which may impact the delivery of the service
• Experience in developing and leading scenario testing would be beneficial, to understand and determine resilience gaps and capabilities - including researching, framing, creating documentation, assessing options, facilitating sessions, challenging and documenting outcomes in a clear and compelling manner

Required Skills:

• Experience in end-to-end process mapping, able to work with groups to understand processes, hand offs and dependencies, and capture them into clear usable mapping documents
• Experience pf data and analytics, through sourcing, capturing, consolidating and analysing data from varied sources and in varied formats to gain insights
• High proficiency in the use of different tooling capabilities; for example, Visio Professional and Advanced Excel
• Able to extract meaningful insights and identified opportunities as a result of the analysis and to present outputs in a clear and compelling way
• Strong relationship management skills, able to connect with varying groups to improve the quality of the data, reporting and mapping
• A strong level of curiosity, able to challenge respectfully, interrogate and continuously explore process steps, questioning how, why, where, who and what to drive a strong level of detail
• Confident, transparent, direct and open in communication - able to hold others to account, escalate roadblocks and drive forward with urgency and priority
• Highly organised and able to balance multiple priorities simultaneously through excellent time management and prioritisation
• Methodical with a strong attention to detail, ability to identify opportunities for improvement and put in place plans to remediate
• Proven ability to understand complex end to end process including technology, servicing and customer impacts
• Excellent project management and tracking skills to drive improvements over time
• Exceptional relationship management, influencing, communication and collaboration skills at all levels of the organisation
• A strong sense of accountability and bias for action, able to move things forward when they are stalling and maintain momentum
• Flexibility to quickly adapt to a dynamic and changing environment