Operational Excellence Specialist
Posted 1 day ago by Computacenter
Negotiable
Undetermined
Undetermined
England, United Kingdom
Summary: The Senior Operational Excellence Specialist is responsible for driving operational improvements and cost reductions within Group Managed Services in the UK. This role involves managing customer portfolios, supporting the development of practices and capabilities, and implementing the operational excellence framework. The specialist will also focus on enhancing Total Experience through data-driven improvements and stakeholder engagement. This position is a 1-year fixed-term contract.
Key Responsibilities:
- Delivering against in-life commitments and tracking delivery of contractual obligations.
- Identifying optimization opportunities and creating optimization roadmaps.
- Supporting technology adoption and channel shift activities.
- Tracking benefit realization and associated reporting.
- Implementing Total Experience measurements and driving continual improvement.
- Validating service optimizations and managing matrix roles' adherence to milestones.
- Identifying and delivering automation opportunities.
- Providing support for ad-hoc business requests, including project support and business case justification.
Key Skills:
- Strong operational experience, ideally on a global account.
- Proven track record of driving service improvements.
- Proactive and accountable leadership skills.
- Strong stakeholder management and collaborative engagement skills.
- Experience working with senior management and managing virtual teams.
- Good analytical and synthesis abilities.
- Effective communication and interpersonal skills.
- Understanding of Total Experience improvement.
Salary (Rate): undetermined
City: undetermined
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Senior Operational Excellence Specialist 1 year fixed term contract - UK based
Life on the team
The Senior Operational Excellence Specialist will work across Group Managed Services to drive changes to reduce our cost to serve and improve Total Experience. Responsible for managing a portfolio of customers. Support the development of the Practices and Capabilities, working with the wider management team to effectively and efficiently introduce innovation and change to our people and operational management processes and tools. Driving change applying the operational excellence framework.
What you’ll do
- Delivering against in-life commitments
- Driving and tracking the delivery of in life contractual commitments
- Identifying optimisation opportunities & creation of optimisation roadmaps in conjunction with Operations and Delivery Leadership
- Providing support for the adoption of technologies and channel shift activities
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
- Total Experience Management
- Implement Total Experience measurements
- Bring Total Experience data together to drive continual improvement
- Improve outcomes and journeys for end users and customers
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
- Matrix Management
- Validation of continual service optimisations identified and presented
- Governance and tracking of all matrix managed roles’ adherence to agreed milestones
- Point of escalation for them
- Identifying, driving & delivering automation opportunities
- Identifying and creating pipeline of opportunities leveraging our Triple A approach
- Quantification and validation of opportunities
- Driving and tracking Approvals to proceed in conjunction with Delivery Leadership
- Oversight of the E2E process
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
- Service Model Review
- Governance of Operational adherence to agreed/defined Service Model
- Identification and escalation of non-standard roles within Operational Delivery
- Benefit realisation tracking and delivery
- Associated reporting and governance updates
- Ad-Hoc Business Request
- Provide support for Ad hoc business requests, such as but not limited to project support, presales and business case justification
What you’ll need
You have strong operational experience, ideally on a global account and experience interacting directly with customers. You will be able to demonstrate where you have driven service improvements in a customer environment. You are proactive, driven and takes ownership and accountability for leading and driving change. You are able forge strong working relationships. You should have strong stakeholder management skills and a collaborative approach to engagement. You have proven experience working with Senior management. You have a strong network within Group Delivery and Computacenter. You have experience of running virtual team and managing in a matrix managed environment. You are an influencer on service Improvement in an efficient way. You have a good analytical and synthesis mind. You have a pro-active and solution-orientated approach. You are a curious, critical and out of the box thinking person. Team spirit is in you, and you are ready to work in a great dynamic team. You have communication and interpersonal skills, including listening, relationship building, empathy and awareness of internal and external issues in a calm and polite manner. You understand the importance to work towards ongoing improvement of Total Experience.