Operational Excellence Lead – Regulatory

Overview

Join a high-impact Regulatory Go-To-Market (RGTM) team within Partner Trust & Compliance, supporting Commercial Growth & Operations. In this role, you will translate complex regulatory and business needs into scalable processes, operating models, and cross-functional programs—helping teams deliver regulatory change with measurable, customer-centric outcomes. You’ll operate with a high degree of autonomy, driving operational excellence initiatives end-to-end and influencing stakeholders across a matrixed organisation.

Required Skills

• Operational Excellence / Process Design: 5+ years’ experience in global process design, operational excellence, or business transformation (ideally in a fast-paced tech, platform, or e-commerce environment).
• Complex cross-functional delivery: Proven ability to lead high-complexity, multi-stakeholder initiatives, manage dependencies, and embed sustainable ways of working.
• Stakeholder influence: Strong track record of leading by influence and aligning managers through directors on priorities, decisions, and trade-offs.
• Systems thinking: Ability to map end-to-end processes, anticipate edge cases, and understand upstream/downstream impacts.
• Communication: Ability to craft clear, decision-oriented narratives and provide concise progress updates tailored to the audience.
• Tooling: Advanced hands-on Jira experience for workflow management, ticketing, and process tracking.
• Data literacy: Ability to define reporting requirements and interpret dashboards (e.g., Tableau) to diagnose process health and drive continuous improvement.
• Methodologies: Working knowledge of Lean / Six Sigma concepts, RACI, and process mapping tools.

Nice to Have Skills

• Experience delivering regulatory change programs or operating within regulated domains.
• Experience partnering closely with Legal, Public Affairs, Tax, and operational teams to operationalise policy/regulatory requirements.
• Background in building business cases and prioritisation frameworks for ambiguous problem spaces.

Preferred Education and Experience

• Bachelor’s degree (or equivalent practical experience).
• Typically 5–8 years of relevant experience in operational excellence, process optimisation, or business transformation.

Other Requirements

• Work style: On-site role based in Amsterdam, Netherlands.
• Employment type: Contract position (40 hours per week).
• Comfort working across multiple parallel workstreams with shifting priorities and scope.

We welcome applicants from all backgrounds and lived experiences—if you’re excited about improving how organisations deliver regulatory change and driving meaningful operational outcomes, apply now to be considered.