Summary: The Operations Administrator role involves supporting the Centre Operations team in Wakefield by managing a variety of administrative tasks to meet service level agreements. Candidates should possess strong interpersonal skills and IT literacy, as the position requires communication with internal and external stakeholders, data preparation, and maintaining administrative functions. The role is full-time, office-based, and includes a fixed-term contract of 18 months. Ideal candidates will be self-motivated, detail-oriented, and eager to contribute to continuous improvement efforts.

Key Responsibilities:

• Provide general customer support through email and phone communications.
• Offer advice and guidance on system usage to customers.
• Contact customers for exam script returns and evidence uploads.
• Administer documentation and communication for meetings.
• Support project documentation and maintain various trackers and logs.
• Assist in compiling reports and presentations.
• Control and maintain risk/issue logs and project delivery documents.
• Provide additional support during peak periods, including potential overtime or weekend work.
• Occasional travel to other office locations for meetings or workshops.

Key Skills:

• Good numerical, verbal, and written communication skills.
• Attention to detail and excellent interpersonal skills.
• Able to work to tight deadlines and manage multiple tasks.
• Effective problem-solving and analytical skills.
• Strong self-motivation and initiative.
• Willingness to learn and share knowledge with others.
• Strong computer literacy, including Microsoft Word, Excel, PowerPoint, Teams, and SharePoint.

Salary (Rate): undetermined

City: Wakefield

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other