Summary: The Operations Administrator role involves supporting the Centre Operations team in Wakefield by managing a variety of administrative tasks to meet service level agreements. Candidates will engage with internal and external stakeholders, handle communications, maintain documentation, and assist in data preparation. The position requires a proactive approach to problem-solving and a commitment to continuous improvement. This is a full-time, office-based role on an 18-month fixed-term contract.

Key Responsibilities:

• Provide general customer support through email and phone communications.
• Offer advice and guidance on system usage to customers.
• Contact customers for exam script returns and evidence uploads.
• Administer documentation and communication for meetings.
• Support project documentation and maintain various trackers and logs.
• Assist in compiling reports and presentations.
• Control and maintain risk/issue logs and project delivery information.
• Provide additional support during peak periods, including potential overtime or weekend work.
• Occasional travel to other office locations for meetings or workshops.

Key Skills:

• Strong numerical, verbal, and written communication skills.
• Excellent attention to detail and interpersonal skills.
• Able to work under tight deadlines and manage multiple tasks.
• Effective problem-solving and analytical skills.
• Self-motivated with a willingness to learn and share knowledge.
• Proficient in Microsoft Word, Excel, PowerPoint, Teams, SharePoint, and database applications.

Salary (Rate): undetermined

City: Wakefield

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: fixed-term

Seniority Level: undetermined

Industry: Other