Operating Model Improvement Manager

Key Responsibilities

• Lead organisation design projects to develop operating models that deliver tangible business and cultural outcomes.
• Use design and consultancy skills to lead others through the design process, from contracting, through analysis and design, to implementation and evaluation.
• Design and deliver organisation development interventions to increase organisational efficiency and embed the desired culture and behaviour change.
• Provide direction/strategic guidance, within relevant business/programme frameworks and in line with HMRC strategic objectives.
• Work at organisational, business and directorate level alongside senior leadership teams to develop organisational effectiveness.
• Lead multi-disciplinary project teams to design and deliver OD&D outcomes.
• Possess the ability to think creatively when problem solving and to translate complex matters simply and effectively to stakeholders.

Essential Criteria

• Experience of leading complex and/or high-profile OD&D interventions.
• We are particularly looking for talented individuals with well-developed Organisation Design and Development skills.
• Practical experience of handling senior stakeholders in a high-profile change environment.
• Understanding of large, complex organisations and how their business areas operate as a system.