Onsite Technical Services Engineer

Onsite Technical Services Engineer

Location: Central London

Onsite Technical Services Engineer Responsibilities

• Provide onsite deskside support for laptops, desktops and end-user devices.
• Manage incidents, service requests and planned changes using ServiceNow.
• Deliver technical support to VIPs, Executives and Senior Management.
• Build, configure and troubleshoot Windows 11 laptops and desktop computers.
• Support Microsoft Office 365 applications and services.
• Perform Active Directory administration and user account management.
• Diagnose and resolve hardware and software issues.
• Provide Smart Hands support for onsite infrastructure and technical activities.
• Manage IT assets, equipment records and associated documentation.
• Create and maintain technical documentation, procedures and support guides.
• Take ownership of complex technical incidents through to resolution.
• Support onsite TechDeck operations and provide a professional customer-facing service.
• Assist with technology deployments, upgrades and project activities.
• Provide occasional offsite or out-of-hours support when required.

Onsite Technical Services Engineer Skills and Experience

• Proven experience delivering onsite IT support or deskside technical services.
• Strong Windows 11 troubleshooting, configuration and support experience.
• Experience supporting Microsoft Office 365 environments.
• Hands-on experience using ServiceNow (S-NOW) for incident and service request management.
• Knowledge of Active Directory administration and user management.
• Experience building, configuring and supporting laptops and desktops.
• Strong IT asset management and documentation skills.
• Excellent customer service and communication skills, particularly when supporting VIPs and senior stakeholders.
• Strong organisational skills, attention to detail and ability to manage competing priorities.
• Ability to take ownership of technical issues and deliver end-to-end resolution.
• Experience providing Smart Hands support would be beneficial.
• Audio Visual (AV) support experience would be advantageous.
• An interest in emerging technologies and workplace technology improvements would be desirable.