Onsite Support Engineer
Posted Today by Lucid Support Services Ltd
Negotiable
Undetermined
Undetermined
London, UK
Summary: We are looking for an experienced Onsite Support Engineer to join our support team on a temp-to-perm basis, providing technical assistance across two client sites in Canary Wharf and Victoria, London. The role involves resolving hardware, software, and connectivity issues while ensuring high levels of customer service. Candidates must be comfortable traveling between the two locations as required. This position offers an opportunity for a permanent role after the initial temporary period.
Key Responsibilities:
- Provide onsite deskside support for end users, resolving hardware, software, and connectivity issues
- Install, configure, and support laptops, desktops, mobile devices, printers, and peripherals.
- Manage incidents and service requests through the ticketing system, ensuring SLA compliance.
- Support Microsoft 365 environments, Windows 10/11, Active Directory, Intune, and Autopilot deployments.
- Maintain accurate documentation, asset records, and knowledge base articles.
- Escalate complex issues where appropriate and liaise with internal support teams.
- Deliver a high level of customer service and technical support to users across both sites.
Key Skills:
- Previous experience in a deskside, onsite, or IT support role.
- Work within an ITIL-based service management framework, following established Incident, Request, Change, and Problem Management processes to ensure consistent and high-quality IT service delivery.
- Strong troubleshooting skills across hardware, software, and networking issues.
- Experience with Windows 10/11, Microsoft 365, Active Directory, Intune, and ServiceNow or similar ticketing systems.
- Excellent communication and customer service skills.
- Ability to work independently and manage priorities effectively.
Salary (Rate): undetermined
City: London
Country: UK
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Detailed Description From Employer:
Onsite Support Engineer (Temp-to-Perm)
Location: Canary Wharf & Victoria, London
Contract: Temporary to Permanent
Salary: Competitive
We are seeking an experienced Onsite Support Engineer to my customers support team on a temp-to-perm basis. This role will be split across two client sites in Canary Wharf and Victoria, so candidates must be comfortable travelling between both locations as required.
Key Responsibilities
- Provide onsite deskside support for end users, resolving hardware, software, and connectivity issues
- Install, configure, and support laptops, desktops, mobile devices, printers, and peripherals.
- Manage incidents and service requests through the ticketing system, ensuring SLA compliance.
- Support Microsoft 365 environments, Windows 10/11, Active Directory, Intune, and Autopilot deployments.
- Maintain accurate documentation, asset records, and knowledge base articles.
- Escalate complex issues where appropriate and liaise with internal support teams.
- Deliver a high level of customer service and technical support to users across both sites.
Skills & Experience
- Previous experience in a deskside, onsite, or IT support role.
- Work within an ITIL-based service management framework, following established Incident, Request, Change, and Problem Management processes to ensure consistent and high-quality IT service delivery.
- Strong troubleshooting skills across hardware, software, and networking issues.
- Experience with Windows 10/11, Microsoft 365, Active Directory, Intune, and ServiceNow or similar ticketing systems.
- Excellent communication and customer service skills.
- Ability to work independently and manage priorities effectively.
Requirements
- Willingness and ability to travel regularly between the Canary Wharf and Victoria offices.
- Strong customer-focused approach and professional attitude.
- Eligible to undergo relevant background and security checks.
If you are available and interested in this opportunity, please apply for further information. Please note due to high volumes of applications we are unable to contact every application.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values 'Honesty, Integrity and Pragmatism'. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics.
If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.