Onsite Support Engineer

Job Title: Onsite Support Engineer

Location: London - Temple

Duration: 12 months with potential extension

Rate: Up to £200 per day via an approved umbrella company

Shift Pattern: Mon to Fri (Site Cover from 08:00 - 18:00; 8hr shift to include 30 min break)

What you'll be doing:

• Manage fault calls, service requests and planned changes within the IT support environment
• Provide "Smart Hands" support across on-site infrastructure needs
• Support and help operate the BAT "TechDeck", including:
• PC/Laptop builds
• OS configuration and setting up devices
• Active Directory administration
• Some hardware repair
• Tackle complex cases end-to-end, taking ownership from start to finish
• Build strong working relationships with end users, including VIP/Executives/Senior Management and their support teams
• Complete documentation and maintain accurate records
• Work closely to deliver deskside support across the site coverage window

What you'll bring:

• Confidence communicating with people at all levels and representing the client experience professionally
• Strong organisational and admin skills, with excellent attention to detail
• Solid deskside support capability
• Experience using service/support tooling such as S-NOW (or comparable workflows)
• Experience supporting Microsoft 365 and Windows 11 environments
• Asset management experience, with a process driven approach
• Comfortable producing clear documentation as part of your day to day work
• A willingness to learn AV support (desirable)

Apply now and let's talk.