Onsite Support Engineer

Key Responsibilities

• Provide onsite deskside support for end users, resolving hardware, software, and connectivity issues
• Install, configure, and support laptops, desktops, mobile devices, printers, and peripherals.
• Manage incidents and service requests through the ticketing system, ensuring SLA compliance.
• Support Microsoft 365 environments, Windows 10/11, Active Directory, Intune, and Autopilot deployments.
• Maintain accurate documentation, asset records, and knowledge base articles.
• Escalate complex issues where appropriate and liaise with internal support teams.
• Deliver a high level of customer service and technical support to users across both sites.

Skills & Experience

• Previous experience in a deskside, onsite, or IT support role.
• Work within an ITIL-based service management framework, following established Incident, Request, Change, and Problem Management processes to ensure consistent and high-quality IT service delivery.
• Strong troubleshooting skills across hardware, software, and networking issues.
• Experience with Windows 10/11, Microsoft 365, Active Directory, Intune, and ServiceNow or similar ticketing systems.
• Excellent communication and customer service skills.
• Ability to work independently and manage priorities effectively.

Requirements

• Willingness and ability to travel regularly between the Canary Wharf and Victoria offices.
• Strong customer-focused approach and professional attitude.
• Eligible to undergo relevant background and security checks.