Onsite IT Support Specialist
Posted 3 days ago by TECEZE
Negotiable
Undetermined
Undetermined
Birmingham, England, United Kingdom
Summary: The Onsite IT Support Specialist role involves providing technical support in Birmingham and surrounding areas, focusing on deskside support, network troubleshooting, and printer services. The position requires strong communication skills and professionalism as the onsite representative of the IT department. The role includes managing support tickets and performing hardware repairs and OS reloads. Training will take place in Milton Keynes for 1-2 days.
Key Responsibilities:
- Deskside Support: OS reloads/rebuilds, hardware troubleshooting & repairs (Lenovo & others).
- Network Support: Basic network understanding, port patching, switch location awareness.
- Printer Support: Basic troubleshooting & print services support.
- Ticket Management: Handle tickets via Service Now within SLA.
- Client Interaction: Act as the onsite face of IT; strong communication & professional presentation required.
Key Skills:
- Experience in deskside support and hardware troubleshooting.
- Basic understanding of networking concepts.
- Ability to manage support tickets effectively.
- Strong communication and interpersonal skills.
- Professional presentation skills.
Salary (Rate): undetermined
City: Birmingham
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Title: Onsite IT Support Specialist
Location: Birmingham & Surrounding Areas
Duration: 12 Months
Training Location: Milton Keynes (1-2 Days)
Locations: Monday / Wednesday / Friday: Baskerville House, Broad St, Birmingham B1 2ND
Tuesday / Thursday: Birmingham ROC / Saltley Depot - 170 Duddeston Mill Rd, Duddeston, Birmingham B7 4AD
Locations to attend when required: Birmingham New Street Station Birmingham New Street PSB Aston Hub
Key Responsibilities:
- Deskside Support: OS reloads/rebuilds, hardware troubleshooting & repairs (Lenovo & others).
- Network Support: Basic network understanding, port patching, switch location awareness.
- Printer Support: Basic troubleshooting & print services support.
- Ticket Management: Handle tickets via Service Now within SLA.
- Client Interaction: Act as the onsite face of IT; strong communication & professional presentation required.