Onsite Account Manager

Onsite Account Manager

Posted 1 week ago by TieTalent

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£30,000 Per year
Undetermined
Undetermined
Leeds, England, United Kingdom
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Accounting Management Key Performance Indicators (KPIs) Management

Summary: The Onsite Account Manager role at Staffing Match in Sherburn In Elmet involves managing the daily operations of a temporary workforce, ensuring client satisfaction, and meeting performance objectives. The position requires proactive management of operational issues, compliance, and recruitment processes while fostering strong relationships with clients and staff. The ideal candidate will possess account management experience and strong communication skills, with a focus on achieving KPIs and maintaining high service standards. This role offers an opportunity to contribute significantly to the growth of a leading recruitment agency.

Key Responsibilities:

  • Proactively manage operational issues in line with client requirements, KPIs, and Staffing Match processes.
  • Maintain a pool of fully compliant staff ready to meet bookings.
  • Ensure performance targets, service level agreements (SLAs), and regulatory requirements are consistently met.
  • Monitor and manage compliance targets and procedures.
  • Recruit, train, and manage Staffing Match Account Coordinators as needed.
  • Ensure timely and accurate completion of administrative duties, including payroll.
  • Build and maintain strong relationships with clients, line managers, and the temporary workforce.
  • Achieve KPIs as set out in the SLA and address any client queries promptly.
  • Understand client recruitment needs and collaborate with the resourcing team to develop effective strategies.
  • Manage attendance, handle holiday and absence requests, and conduct RTW interviews in line with policies.
  • Conduct regular new starter reviews and escalate any issues to senior management.
  • Coordinate recruitment efforts with the resourcing team to ensure an effective temporary workforce.
  • Deliver induction processes to ensure new starters understand their roles and receive appropriate support.
  • Handle all administrative duties accurately and efficiently, with a focus on quality.
  • Ensure all relevant client checks are completed before assigning candidates to roles.

Key Skills:

  • Minimum 1 year of account management experience.
  • Strong verbal and written communication skills.
  • Client-facing abilities with a natural aptitude for building relationships.
  • Problem-solving skills and the ability to manage expectations.
  • Attention to detail and ability to work under pressure.
  • Desirable: Knowledge of logistics or manufacturing.
  • Full UK driving licence required.

Salary (Rate): £30,000 yearly

City: Leeds

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

About Oniste Account Manager

Location: Sherburn In Elmet

Salary: £28k - £30k per annum DOE

Hours: 40hours a week (flexibility required)

Start Date: Immediate

Staffing Match is seeking an experienced and proactive Onsite Account Manager to join our team in Sherburn In Elmet This is an exciting opportunity to take on a pivotal role, managing the day-to-day operations of our temporary workforce, ensuring client satisfaction, and driving performance to meet business objectives.

Responsibilities

Operational Focus

  • Proactively manage operational issues in line with client requirements, KPIs, and Staffing Match processes.
  • Maintain a pool of fully compliant staff ready to meet bookings.
  • Ensure performance targets, service level agreements (SLAs), and regulatory requirements are consistently met.
  • Monitor and manage compliance targets and procedures.
  • Recruit, train, and manage Staffing Match Account Coordinators as needed.
  • Ensure timely and accurate completion of administrative duties, including payroll.

Client & People Focus

  • Build and maintain strong relationships with clients, line managers, and the temporary workforce.
  • Achieve KPIs as set out in the SLA and address any client queries promptly.
  • Understand client recruitment needs and collaborate with the resourcing team to develop effective strategies.
  • Manage attendance, handle holiday and absence requests, and conduct RTW interviews in line with policies.
  • Conduct regular new starter reviews and escalate any issues to senior management.

Recruitment & Process Focus

  • Coordinate recruitment efforts with the resourcing team to ensure an effective temporary workforce.
  • Deliver induction processes to ensure new starters understand their roles and receive appropriate support.
  • Handle all administrative duties accurately and efficiently, with a focus on quality.
  • Ensure all relevant client checks are completed before assigning candidates to roles.

Key Skills

  • Minimum 1 year of account management experience.
  • Strong verbal and written communication skills.
  • Client-facing abilities with a natural aptitude for building relationships.
  • Problem-solving skills and the ability to manage expectations.
  • Attention to detail and ability to work under pressure.
  • Desirable: Knowledge of logistics or manufacturing.
  • Full UK driving licence required.

Key Behaviours

  • High energy, enthusiasm, and drive to succeed.
  • Flexible and adaptable to varying shift patterns.
  • Innovative, results-driven, and self-motivated.
  • Team player with strong initiative and leadership skills.
  • Approachable and capable of motivating others.

If you're ready to elevate your career and join one of the UK's fastest-growing recruitment agencies, apply now for immediate consideration!

For more details call Magda Opoka 07397573561

TITL1_UKTJ

Nice-to-have skills

  • Account Management
  • Logistics
  • Leadership

Leeds, England

Work experience (Key)

  • Account Manager / Executive

Languages

  • English
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