Onboarding Manager - 9 Month FTC

About us: Buyagift and Red Letter Days are the UK’s leading gift experience provider. Our core focus is to deliver happiness to our customers, suppliers, team and retail partners, we aim to do this by providing industry leading products. The iconic Red Letter Days brand was added to our portfolio in November 2017, and we are extremely proud to be part of the Moonpig Group since July 2022.Our people are a fundamental driver of our success. We place great importance on nurturing exceptional people as we firmly believe that our competitive advantage stems from the capabilities and potential of our workforce. Our People team helps to drive those efforts across the business.

We are recruiting for a highly motivated and organised Onboarding Manager for an initial 9 month FTC to lead a small team responsible for transitioning new products from the point of signature to full readiness for setup. This role requires a strong understanding of project management, process optimisation, and team leadership. You will be instrumental in ensuring a smooth and efficient onboarding experience, collaborating cross-functionally to streamline workflows and deliver exceptional results.

Key Responsibilities

• Develop, implement, and refine onboarding processes and workflows to ensure efficient and effective product transitions
• Oversee the entire onboarding lifecycle for new products, from contract signature to readiness for technical setup
• Collaborate closely with Buying and Content to ensure seamless handoffs
• Establish and track key performance indicators (KPIs) for the onboarding team, regularly reporting on progress and identifying areas for improvement
• Proactively identify and mitigate potential risks and bottlenecks in the onboarding process
• Ensure all necessary documentation, resources, and training are available for successful product setup
• Act as a primary point of contact for internal stakeholders regarding onboarding status and issues
• Champion a customer-centric approach, ensuring a positive experience for all parties involved in the onboarding process
• Lead, mentor, and manage a small team of Onboarding Executives, fostering a collaborative and high-performing environment

About you: Proven experience in project management, operations, or a similar role, ideally within a software or technology company Demonstrated experience in leading and managing a team Excellent organisational and multitasking skills with a keen eye for detail Exceptional communication, interpersonal, and negotiation skills Ability to work effectively in a fast-paced and dynamic environment Problem-solving mindset with the ability to identify issues and implement effective solutions Proficiency in Salesforce is highly desirable We live by our company core purpose of Delivering Happiness – Amazing People. We only hire amazing people like you, if this is you and if this sounds like the opportunity you have been looking for, we would love to hear from you.

Our mission For everyone in the UK to create unique memories that last a lifetime Our vision To be the most trusted platform in the UK gift experience market Our Commitment to Equality, Diversity and Inclusivity We’re committed to creating an inclusive and caring culture with amazing people who feel a real sense of belonging. We welcome and celebrate all diverse backgrounds - from working parents who need flexibility with their hours, individuals who are neurodiverse and prefer to work a certain way to those from underrepresented communities. We’re proud to have an employee-led group pushing the agenda on all things inclusive. And we will continue to strive for diversity and that sense of belonging so that each and every one of our team have a safe and comfortable environment in which they can be themselves and thrive at work.