On-site IT Support Engineer | Bradford | 6 months
- Location: Bradford
- Rate: £350 per day
- Contract length: 6 months
- Working arrangement: 5 days onsite
- IR35: Inside IR35
- Clearance: BPSS
Your new company
You'll be joining a biochemistry company based in Bradford, supporting users and IT systems across a busy manufacturing environment. The role provides exposure to a broad range of technologies, spanning end-user support, Microsoft technologies, VMware and networking.
Your new role
As a 2nd Line IT Support Engineer, you'll provide hands-on technical support to users across the business, troubleshooting hardware, software, access, connectivity and infrastructure issues.
This is an on-site position where you'll be supporting both office-based users and systems within the manufacturing environment. You'll work across BAU support, incidents and requests while escalating more complex issues to relevant internal teams and third-party suppliers.
The role would suit someone with a strong 2nd Line/Desktop Support background who is comfortable working across Microsoft technologies while also getting involved with infrastructure and networking.
Key responsibilities
- Provide 2nd Line IT support to users across the UK business.
- Manage and resolve incidents and service requests through Freshservice.
- Troubleshoot Windows desktop, hardware and connectivity issues.
- Support Active Directory, including user accounts, permissions and access.
- Assist users with MFA and access-related issues.
- Support Microsoft 365, Teams, SharePoint and Azure AD.
- Image, configure and deploy Lenovo laptops and desktops.
- Troubleshoot network connectivity and work with the local Cisco environment.
- Provide IT support within the manufacturing environment, including PCs, scanners, hardware and connectivity.
- Support Windows Server environments and local IT services.
- Assist with the VMware vSphere environment.
- Support backup monitoring and escalate issues when necessary.
- Work with third-party suppliers and global IT teams to resolve technical incidents.
- Create and maintain technical and end-user documentation.
- Respond to IT issues that could impact production or business continuity. [Mibelle Lt...IT Manager | Word]
What you'll need to succeed
You'll need a solid background in 2nd Line IT Support, Desktop Support or IT Support and be confident troubleshooting issues directly with end users.
Essential skills and experience
- Strong Windows support experience
- Active Directory
- Microsoft 365
- Teams and SharePoint
- Azure AD
- User accounts, permissions and MFA
- PC and laptop builds, imaging and deployment
- Windows Server exposure
- VMware/VMware vSphere exposure
- Basic Cisco networking knowledge
- DNS and DHCP
- Experience working in an industrial or manufacturing environment
What you'll get in return
You'll receive £350 per day, inside IR35, on an initial 6-month contract.
This is a fully onsite role based in Bradford, five days per week, giving you the opportunity to work across both end-user support and broader infrastructure technologies.