Office and Sales Administrator

Summary: The Office and Sales Administrator is responsible for managing customer inquiries, providing after-sales support, and coordinating with various departments to ensure effective service delivery. This role also involves handling office administrative tasks, maintaining customer data, and supporting the sales team. The ideal candidate will possess strong communication skills and a proactive approach to problem-solving. Proficiency in English and Cantonese is essential, with Mandarin as a beneficial addition.

Key Responsibilities:

• Handle inquiries/requests from customers or sales team, e.g. study and consolidate information for quotations, order processing, maintain/update customer data in ERP system
• Act as Sales Coordinator to provide after-sales service including goods returns and repair requests
• Serve customers with a First Contact-Solution mindset and solve problems/complaints in a timely manner
• Closely partner with different departments to serve customers and support sales teams
• Work with HK, China and US CS teams, assist in problem-solving and provide training to the designated teams
• Communicate and coordinate with departments in the supply chain to ensure response effectiveness to customers
• Office administrative work, parcel handling
• Manage and maintain office supplies and inventory
• Answer and direct phone calls, take messages, and respond to inquiries
• Greet and assist visitors, ensuring a professional and welcoming environment
• Prepare and distribute correspondence, memos, reports, and presentations
• Maintain filing systems, both electronic and physical, ensuring accuracy and confidentiality
• Process invoices, expenses, and other financial documents
• Support the team with administrative tasks as needed

Key Skills:

• A-level or above in any discipline
• Experience in Customer Service or Sales Support
• Passion and skillful in providing quality service and self-motivated in solving problems
• Independent, well-organized, positive, responsible, detail-minded, mature, self-motivated, and able to adapt to constant changes
• Able to work under pressure and meet tight deadlines
• High learning agility. Able to work independently and in a fast-paced environment
• Enjoy teamwork
• Good interpersonal communication skills
• High proficiency in English & Cantonese (written & spoken). Mandarin is a plus

Salary (Rate): undetermined

City: Birmingham

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other