Summary: The Offboarding Administrator role at 4Com involves managing the offboarding process for customers leaving the company, providing administrative support to the Customer Retention Manager, and collaborating with the Customer Services team. This position is a 6-month fixed-term contract based in Bournemouth, requiring strong communication and organizational skills. The role offers opportunities for future progression within a growing telecoms company. The successful candidate will thrive in a fast-paced environment and maintain a positive attitude while handling customer interactions.

Key Responsibilities:

• Receiving and processing customer leaving notifications for Line, Broadband, and SIP services.
• Logging and checking all transfer requests and ensuring adherence to the Winback process.
• Communicating with third-party funders regarding delinquency or customer complaints.
• Liaising with various departments to recover equipment from exiting customers.
• Researching customer accounts to understand their history and experience with 4Com.
• Exploring all avenues for customer retention and following the offboarding process when necessary.
• Handling incoming calls related to offboarding.

Key Skills:

• Excellent communication skills.
• Strong customer service abilities.
• High-level administration skills with attention to detail.
• Strong organizational skills.
• Ability to work collaboratively within a team.
• Positive and proactive attitude towards tasks.

Salary (Rate): 25000

City: Bournemouth

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other