Observability Subject Matter Expert (SME)

Observability Subject Matter Expert (SME)

Posted 5 days ago by Smartedge Solutions

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Negotiable
Undetermined
Undetermined
Telford, England, United Kingdom
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Amazon Athena Amazon Web Services (AWS) Anomaly Detection API Gateway Application Programming Interface (API) AWS Lambda Bash (Scripting Language) Continuous Integration and Continuous Delivery Datadog Data Governance DevOps Dynatrace Elastic (ELK) Stack Grafana Infrastructure as Code (IaC) Management Microservices Pega PRPC Performance Tuning Prometheus (Software) Root Cause Analysis Scripting Splunk Workflows

Summary: Smart Edge’s Client is seeking an Observability Subject Matter Expert (SME) to design and implement observability pipelines using AWS-native and third-party tools. The role involves establishing telemetry standards, monitoring AWS services, deploying observability tools, and leading incident management efforts. The ideal candidate will have over 7 years of experience in observability engineering with deep expertise in AWS services and observability stacks.

Key Responsibilities:

  • Design and implement observability pipelines using AWS-native and third-party tools.
  • Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines.
  • Establish SLIs/SLOs and integrate them into service health dashboards.
  • Implement observability for AWS Connect and monitor AWS Data Services for performance.
  • Integrate AWS Integration Services with distributed tracing and structured logging.
  • Deploy and manage observability tools such as CloudWatch, X-Ray, and Grafana.
  • Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools.
  • Lead real-time diagnostics during major incidents and conduct post-incident reviews.
  • Work closely with DevOps, Security, and Application teams to enforce observability standards.
  • Ensure compliance with data governance, retention, and security policies for telemetry data.

Key Skills:

  • 7+ years in observability engineering.
  • Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3.
  • Strong hands-on experience with observability stacks such as Dynatrace, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray.
  • Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation).
  • Experience with monitoring enterprise platforms like Pega and Contact Center systems.
  • Solid understanding of distributed systems, networking, and application performance tuning.

Salary (Rate): undetermined

City: Telford

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT

Detailed Description From Employer:

Smart Edge’s Client is looking for an individual to help with their Observability Subject Matter Expert (SME)@ Telford, UK

Experince Required :

  • Observability Architecture & Strategy: Design and implement observability pipelines using AWS-native and third-party tools. Define telemetry standards (metrics, logs, traces) across microservices, APIs, and data pipelines. Establish SLIs/SLOs and integrate them into service health dashboards.
  • AWS Workload Monitoring: Implement observability for AWS Connect (contact flows, agent metrics, call quality). Monitor AWS Data Services (Glue, Redshift, Athena, S3, Lake Formation) for performance, throughput, and data lineage. Integrate AWS Integration Services (API Gateway, EventBridge, Step Functions, Lambda) with distributed tracing and structured logging.
  • Tooling & Automation: Deploy and manage observability tools: CloudWatch, X-Ray, OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK. Automate alerting, anomaly detection, and incident correlation using AI/ML-based tools. Integrate observability into CI/CD pipelines and Infrastructure-as-Code (IaC) workflows.
  • Incident Management & RCA: Lead real-time diagnostics during major incidents using telemetry data. Conduct post-incident reviews with detailed root cause analysis and observability insights.
  • Collaboration & Governance: Work closely with DevOps, Security, and Application teams to enforce observability standards. Ensure compliance with data governance, retention, and security policies for telemetry data.

7+ years in observability engineering. Deep expertise in AWS services, especially AWS Connect, Glue, Lambda, API Gateway, S3, Infrastructure and Network Strong hands-on experience with observability stacks such as : Dynatrace OpenTelemetry, Prometheus, Grafana, Datadog, Splunk, ELK, CloudWatch/X-Ray. Proficient in scripting (Python, Bash) and IaC (Terraform, CloudFormation). Experience with monitoring enterprise platforms like Pega and Contact Center systems. Solid understanding of distributed systems, networking, and application performance tuning.

If this sounds like a role you would be interested in or if you know someone in this field. Connect with me or email me at sharshini.a@smartedgesolutions.co.uk Alternatively, you can call me on Tel: +44(0)203 500 2108.

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