NPPV3 Service Transition Manager

Key Responsibilities

• Plan, coordinate and manage end-to-end service transition activities across the programme.
• Ensure transition plans are aligned with programme milestones and delivery objectives.
• Act as the central coordination point between delivery and operational teams throughout the transition life cycle.
• Drive transition readiness across technical, operational, security and service management workstreams.
• Ensure all services meet operational acceptance criteria before deployment into live environments.
• Coordinate release readiness, deployment planning and operational handover activities.
• Work closely with SRE, DevOps, QA and engineering teams to ensure infrastructure, applications, integrations and data services are fully supportable in production.
• Identify, manage and mitigate transition risks, issues and dependencies.
• Ensure governance, documentation and audit requirements are met throughout the transition process.
• Support the successful adoption of new services into BAU operations.

Essential Skills & Experience

• Proven experience delivering Service Transition within complex programmes.
• Strong understanding of IT Service Management (ITSM) and transition governance.
• Experience working across multidisciplinary technical teams including DevOps, SRE, QA and Operations.
• Excellent stakeholder management and coordination skills.
• Experience managing operational readiness, acceptance and go-live activities.
• Strong planning, risk management and organisational skills.

Technical Environment: Experience working with modern cloud-native technologies, including exposure to:

• AWS
• React
• REST APIs
• Integrations with Government departments and services