NowAssist Architect

Summary: The NowAssist Architect role is a senior contract position focused on leading the design, implementation, and optimization of ServiceNow's AI capabilities in HR Service Delivery and IT Service Management. The ideal candidate will operate at both architectural and delivery levels, ensuring integration and value realization across HR and IT functions. This role requires hands-on experience and a strategic approach to AI-enabled service experiences. The position is hybrid, with some onsite work in London.

Key Responsibilities:

• Own the end-to-end architecture for NowAssist across HRSD and ITSM, ensuring alignment with enterprise ServiceNow strategy
• Design AI-driven solutions leveraging:
  • NowAssist for HR Service Delivery
  • NowAssist for ITSM (incident, request, problem, knowledge)
• Define conversational AI patterns, virtual agent journeys, and generative AI use cases
• Ensure solutions adhere to best practice, security, data privacy, and compliance standards

Key Skills:

• Experience with ServiceNow and AI-driven solutions
• Strong architectural and design skills
• Knowledge of HR Service Delivery and IT Service Management processes
• Understanding of security, data privacy, and compliance standards
• Ability to define conversational AI patterns and virtual agent journeys

Salary (Rate): undetermined

City: London

Country: UK

Working Arrangements: hybrid

IR35 Status: outside IR35

Seniority Level: Senior

Industry: IT

Detailed Description From Employer:

NowAssist Architect (HR & ITSM) - Contract role

Contract Length: 6-12 months
Start Date: Start of June
Location: Hybrid, some onsite work in London
Rate: Open depending on expeirence, OUTSIDE IR35

Overview

We are seeking an experienced NowAssist Architect to lead the design, implementation, and optimisation of ServiceNow's AI-driven capabilities across HR Service Delivery (HRSD) and IT Service Management (ITSM).

This is a senior, hands-on contract role suited to a consultant who can operate at both architectural and delivery levels - shaping AI-enabled service experiences, integrating NowAssist into existing operating models, and ensuring tangible value is realised across HR and IT functions.

Key Responsibilities

• Own the end-to-end architecture for NowAssist across HRSD and ITSM, ensuring alignment with enterprise ServiceNow strategy
• Design AI-driven solutions leveraging:
  • NowAssist for HR Service Delivery
  • NowAssist for ITSM (incident, request, problem, knowledge)
• Define conversational AI patterns, virtual agent journeys, and generative AI use cases
• Ensure solutions adhere to best practice, security, data privacy, and compliance standards

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