Night Team Lifestyle Manager (Maternity Cover)

INTRODUCTION TO QUINTESSENTIALLY
Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity. Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail. As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY
Are you passionate about servicing a high-net-worth audience and going above and beyond for your members? If you’ve got what it takes to provide a high touch tailored service to our members we have a great opportunity for you to join a truly fantastic global business. We are looking for a Lifestyle Manager to manage the relationship with our members overnight ensuring high individual engagement, satisfaction, loyalty and retention.

KEY DUTIES

• Reactively handling all incoming lifestyle & leisure-related requests & enquiries from Members in accordance with set guidelines which will be trained and monitored
• Researching and arranging of: travel bookings, restaurant bookings, club bookings and much more
• Adhering to Company standard phone greeting – with appropriate Member address & consistent levels of courtesy
• Providing quality suggestions at all times which exceed Member expectations
• Intensive & extensive phone and email-based correspondence
• Using a CRM system to log Member requests, actioning requests and updating Member information

HOURS OF WORK
4 nights on, 4 nights off 36 hours per week, 10:00pm – 8:00am. You will be entitled to a 1-hour unpaid break. You will be required to work weekends on a shift rota basis.

REQUIREMENTS
Must be fluent-spoken and written in English. French is advantageous. Work background in any of the following sectors/areas: Personal Assistant, Customer Service, Guest Relations, Lifestyle and or Account Management, luxury travel & leisure In-depth understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals Good knowledge of worldwide travel destinations & luxury products/services, given that our Members are based around the globe & request info regarding predominantly travel, leisure & services worldwide Warm, friendly, calm, confident and courteous at all times Pro-active, energetic and positive attitude Strong IT & CRM systems skills Able to prioritise work, meet deadlines, make decisions and communicate effectively under pressure

OUR IDEAL CANDIDATE
Understands HNW lifestyles, expectations, needs and preferences Warm, friendly, calm, confident and courteous at all times Able to anticipate client needs and deliver intuitive and highly personalised solutions Pro-active, energetic, with a positive attitude Excellent team player Values privacy and confidentiality Passionate about travel, culture, and unique global experiences Strong IT & CRM systems skills Ability to prioritise work, meet deadlines, make decisions and communicate effectively under pressure Strong networker and relationship builder

WHAT YOU WILL GET IN RETURN
Hybrid working (role dependant) Competitive annual leave allowance with a further increase due to long service Birthday Allowance – take your birthday off on us! Pension Scheme Angel Days: Additional paid leave to do charity work Long Service Awards – Increased employer pensions, sabbatical, private medical Life Assurance International Days: Ability to work from our global hub offices Study Leave Puppy friendly offices Social events in the office Free tea/coffee and snacks Wellbeing platform membership Season Ticket Loans Cycle to work scheme Discounts with a variety of retail and hospitality companies