Summary: The Night Supervisor at Radisson Hotel Group plays a crucial role in ensuring exceptional guest experiences during nighttime operations. This position involves supervising the guest relations team, fostering a positive atmosphere, and proactively addressing guest needs. The ideal candidate will embody the company's service ethos and contribute to a culture of growth and development. This role is integral to maintaining high standards of service and guest satisfaction.

Key Responsibilities:

• Supervise the guest relations team and lead by example to ensure high-quality guest experiences.
• Anticipate and deliver all aspects of the guest journey to the highest level.
• Work proactively to ensure guest satisfaction and smooth operations of the guest services department.
• Provide a warm welcome and create memorable moments for guests.
• Exude patience and empathy while managing late-night operations.

Key Skills:

• Flexibility and a positive, Yes I Can! attitude.
• Attention to detail and creative problem-solving skills.
• Strong verbal communication skills.
• Ability to work as part of a team to ensure guest satisfaction.
• Previous experience in a similar role is desirable.
• Knowledge of Opera PMS is desirable.

Salary (Rate): undetermined

City: Liverpool

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other