Network Voice Administrator
Posted 1 day ago by Infoplus Technologies UK Limited
Negotiable
Undetermined
Undetermined
Warwick, England, United Kingdom
Summary: The Network Voice Administrator role requires an experienced voice/telephony engineer with 8-10 years of expertise in supporting MS Teams Voice and Cisco Call Manager infrastructure. The position involves configuring network services, managing telecom carriers, and troubleshooting VoIP protocols. The ideal candidate will possess strong technical skills in SIP, SBC, and call recording platforms, along with relevant certifications.
Key Responsibilities:
- Support MS Teams Voice and Cisco Call Manager infrastructure.
- Configure CISCO LAN switches for IPT services.
- Understand IP networks, addressing systems, and routing for IPT services.
- Manage service requests and incidents through Service Now resolver groups.
- Experience managing telecom and network carriers/supplier delivery and SLAs.
- Troubleshoot VoIP protocols, SIP, SBC, and call recording platforms.
Key Skills:
- 8-10 years of experience in voice/telephony engineering.
- Knowledge of PSTN, POTS, ISDN30, and telco ordering processes.
- Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.
- Experience with MS Teams Phone Service provisioning and troubleshooting.
- Certifications: Cisco CCNP Collaboration, Microsoft Certified Teams Voice, ITIL Foundation.
Salary (Rate): undetermined
City: Warwick
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Job Description: Mandatory Skills: Network Voice Admin Experience: 8-10 Years This role requires a voice/telephony engineer with familiarity of supporting MS Teams Voice and Cisco Call Manager infrastructure and the provisioning of users and devices.
- Capable of configuring CISCO LAN switches for the purpose of configuring IPT services
- Understanding of IP networks, addressing systems, routing for the purpose of configuring IPT services
- Knowledge of various legacy circuit type such as PSTN, POTS, ISDN30, assignment of number ranges, and telco ordering processes
- Comprehensive understanding of SIP, SBC configuration and troubleshooting
- Strong understanding of VoIP protocols (SIP, H.323), QoS, and VLANs.
- Understanding of MS Teams Phone Service, provisioning, and troubleshooting
- Capable of managing service requests and incidents through a Service Now resolver groups
- Experience managing telecom and network carriers/supplier delivery and SLAs
- Experience operating and troubleshooting call recording platforms such as Verint.
Preferred certifications:
- Cisco CCNP Collaboration
- Microsoft Certified Teams Voice / Collaboration Communications Systems Engineer
- ITIL Foundation