Summary: The role of Network Support Engineer involves providing on-site IT and network support for casual freelancing tasks in the Belfast Metropolitan Area. The engineer will handle L1 and L2 IT/networking tasks, including desktop support and hardware installation, while working on a flexible schedule. Candidates should possess expertise in system administration and customer service, along with relevant certifications. The position requires hands-on troubleshooting experience across various operating systems and networking concepts.

Key Responsibilities:

• Provide on-site IT and network support for L1 and L2 tasks.
• Assist with desktop support and hardware installation/replacement.
• Offer console access support for routers, switches, and firewalls.
• Manage tickets based on availability and area.
• Support various third-party applications on Windows platforms.
• Perform technical troubleshooting across different operating systems.

Key Skills:

• Expertise in System Desktop Administration.
• Strong customer service skills.
• Knowledge of incident/change/release management.
• Certification in IT Infrastructure Library and Windows Server Administration.
• Understanding of DHCP, DNS, IP addressing, and subnetting.
• Hands-on experience with iOS, Android, Windows, and Blackberry devices.

Salary (Rate): undetermined

City: Belfast Metropolitan Area

Country: undetermined

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT