Key Responsibilities
- Provide operational support across enterprise network security environments.
- Manage security incidents involving firewalls, network access and security controls.
- Review and process firewall requests against security policies and business requirements.
- Manage firewall policy exceptions, including risk assessment and approvals.
- Support firewall compliance, governance and audit activities.
- Ensure firewall changes follow appropriate change control processes.
- Work within ITIL processes covering Incident, Problem, Change and Service Management.
- Identify outdated or non-compliant firewall rules and support remediation.
- Maintain accurate documentation, reporting and audit evidence.
- Coordinate with security, network, application, compliance and service management teams.
What We're Looking For
- Strong experience in enterprise network security operations.
- Hands-on experience with firewall request management and policy administration.
- Experience handling network security incidents and operational response.
- Understanding of firewall compliance, governance and policy exceptions.
- Experience working within ITIL-aligned Incident, Problem and Change Management processes.
- Strong understanding of network security controls, access management and operational risk.
- Experience working in regulated or highly controlled environments.
- Strong stakeholder management, documentation and communication skills.
- Ability to assess security risks and drive remediation.
Desirable Experience
- AlgoSec or equivalent firewall policy management platforms.
- Palo Alto, Check Point or other enterprise firewall technologies.
- Zero Trust, ZTNA, SASE or SSE.
- Network segmentation and software-defined networking.
- Cloud and hybrid network security.
- Experience within banking, financial services or other regulated industries.
- Knowledge of PCI-DSS, ISO 27001, NIST or CIS Controls.
- Certifications such as CISSP, CCNP Security, PCNSE, CCSA/CCSE, CCSP or GIAC.