Summary: The role of a 3rd Line Shared Service Support Network Engineer (SD-WAN) involves providing technical support for SD-WAN services, ensuring efficient network operations, and troubleshooting complex issues. The position is based in Bracknell and requires SC Clearance. The engineer will be part of a dynamic team responsible for network monitoring, diagnostics, and customer support. This is a full-time on-site position with a salary range of £45K - £50K, depending on experience.

Key Responsibilities:

• Network Monitoring & Event Management via Orchestrator tools.
• Conducting detailed investigations and diagnostics of network issues.
• Creating workarounds, solutions, and mitigations for identified issues.
• Escalating complex problems to product manufacturers when necessary.
• Handling customer fault reports and technical inquiries, providing expert-level support.
• Performing remote diagnostics and implementing approved configuration changes.
• Assisting in the collation of performance & availability data.
• Conducting testing and development in pre-production before rolling out to live environments.

Key Skills:

• Experience in a 3rd Line NOC support role.
• Strong networking expertise - ideally Cisco Viptela, Juniper Routers, and SD-WAN solutions.
• Knowledge of IP, routing, encryption, and edge virtualization (VMware or Adva).
• Understanding of network technologies in Cisco/Juniper environments.
• Experience with MS Service Centre Support Tool would be an added advantage.
• SC Clearance eligibility or active SC Clearance required.
• Sole British nationality is essential for this role.

Salary (Rate): 50000

City: Bracknell

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT