Network Engineer
Posted 1 day ago by Experis
Negotiable
Undetermined
Onsite
Wrexham, Wales, United Kingdom
Summary: The role of IT Desktop & Network Operations Engineer involves providing hands-on support within a regulated manufacturing and laboratory environment. The position requires direct interaction with users to resolve issues related to desktop and network operations. The engineer will be responsible for supporting business-critical systems and infrastructure on-site. This practical role is suited for individuals who thrive in a live operational setting and enjoy problem-solving directly with users.
Key Responsibilities:
- Provide 2nd line desktop and infrastructure support
- Deliver face-to-face support to end users (including operational staff)
- Support: Windows OS installation & troubleshooting
- Windows Server environments (2008–2016)
- Active Directory & user admin
- WSUS & patch management
- Assist with network troubleshooting (TCP/IP, DHCP, DNS, VLANs)
- Support VMware, RDP, Citrix environments
- Deliver device rollouts, upgrades, and enterprise-wide deployments
- Work within a process-driven, regulated environment
Key Skills:
- 3–5+ years in IT Support / Desktop / Infrastructure roles
- Strong 2nd line support capability
- Experience with: Windows OS & Server
- Active Directory
- Patch management (WSUS)
- TCP/IP, DHCP, DNS
- VMware / Citrix / RDP
- Strong customer-facing skills
- Comfortable working fully onsite
Salary (Rate): undetermined
City: Wrexham
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
Role: IT Desktop & Network Operations Engineer
Location: Wrexham – 5 days onsite (non-negotiable)
Start: ASAP
The Opportunity
We’re supporting a global organisation with a requirement for a hands-on IT Desktop & Network Operations Engineer to join an established onsite support team. This role sits within a highly regulated environment (manufacturing/laboratory setting) and requires someone comfortable working face-to-face with users , supporting business-critical systems and infrastructure. This is a practical, on-the-tools role — ideal for someone who enjoys being onsite, solving issues directly, and supporting a live operational environment.
Key Responsibilities
- Provide 2nd line desktop and infrastructure support
- Deliver face-to-face support to end users (including operational staff)
- Support: Windows OS installation & troubleshooting
- Windows Server environments (2008–2016)
- Active Directory & user admin
- WSUS & patch management
- Assist with network troubleshooting (TCP/IP, DHCP, DNS, VLANs)
- Support VMware, RDP, Citrix environments
- Deliver device rollouts, upgrades, and enterprise-wide deployments
- Work within a process-driven, regulated environment
Required Skills
- 3–5+ years in IT Support / Desktop / Infrastructure roles
- Strong 2nd line support capability
- Experience with: Windows OS & Server
- Active Directory
- Patch management (WSUS)
- TCP/IP, DHCP, DNS
- VMware / Citrix / RDP
- Strong customer-facing skills
- Comfortable working fully onsite
Nice to Have
- Experience supporting: Manufacturing environments
- Pharmaceutical / life sciences
- Laboratory or regulated environments