Network Engineer

Role: Network support engineer

Work Location: Windsor, UK

Contract Type: Inside IR35 Contract

Key Responsibilities

• Provide on-site technical support for network equipment, servers, and related infrastructure in data centers and office environments.
• Design, implement, and support enterprise LAN, WAN, and DC networks
• Ensure high availability, performance, and security of network infrastructure
• Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
• Assist in network troubleshooting , including connectivity issues, hardware failures, and configuration support under remote guidance.
• Execute smart hands activities , including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
• Maintain accurate documentation of activities, incidents, and changes performed on-site.
• Coordinate with remote network operations teams to resolve escalated issues promptly.
• Ensure compliance with customer security and operational standards during all activities

Technical Knowledge

• TCP/IP, LAN/WAN, Routing & Switching , BGP concepts , including iBGP vs eBGP, neighbor states, path attributes, and inbound/outbound traffic manipulation.
• OSPF neighbor states , DR/BDR, NSSA, and Administrative Distance (AD) values.
• Hands-on experience with Cisco switch configuration, including VLAN trunking and basic troubleshooting commands .
• F5 BIG-IP , including SNAT, Virtual Servers (VIPs), Pool Members, Nodes, and load-balancing concepts.
• Experience with enterprise network hardware, cabling, Smart Hands support, rack & stack, hardware replacement, and data center operations.
• Familiarity with ServiceNow , ITIL processes, and working with remote NOC/Engineering teams.

Required Skills & Qualifications

• L1/L2 experience in network operations and support or data center environments.
• Strong understanding of networks infrastructure (TCP/IP, routing, switching and dynamic routing protocols).
• Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
• Ability to work independently and follow detailed technical instructions from remote teams.
• Ability to work independently on the deployments and transformations.
• Excellent communication and coordination skills .

Preferred Certifications

• CCNA, CCNP and administrator level certification on other OEMs or equivalent networking certification.
• Data Center or hardware vendor certifications (e.g., Dell, Cisco, HP) are an advantage.

Work Environment

On-site role at customer data centers and offices.

May require flexible hours or on-call support for critical incidents.