Summary: The role is for an onsite IT & Network Support Engineer/Technician responsible for providing Level 1 and Level 2 IT and networking support tasks on a contractual basis. The position involves desktop support, hardware installation, and troubleshooting various operating systems while working flexibly according to availability. Compensation is offered on an hourly, half-day, or full-day basis. The role requires expertise in system administration and customer service within the IT infrastructure domain.

Key Responsibilities:

• Provide onsite IT and networking support for casual freelancing tasks.
• Handle Level 1 and Level 2 support tasks including desktop support and hardware installation/replacement.
• Assist with console access to routers, switches, and firewalls.
• Manage tickets dispatched according to area and availability.
• Perform technical troubleshooting across various operating systems.

Key Skills:

• Expertise in System Desktop Administration and Customer Service.
• Incident, Change, and Release management experience.
• Certification in IT Infrastructure Library and Windows Server Administration.
• Basic understanding of DHCP, DNS, IP addressing, and wireless LAN issues.
• Hands-on experience with iOS, Android, Windows, and Blackberry devices.

Salary (Rate): undetermined

City: Edinburgh

Country: United Kingdom

Working Arrangements: on-site

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT