Network Engineer (Cisco, Meraki)

Summary: The Network Engineer role involves providing comprehensive support for network incidents, including triage, analysis, and resolution. The position requires hands-on troubleshooting and configuration of networking equipment, particularly Cisco and Meraki, while participating in a global on-call rotation. The engineer will also engage with various technical teams and stakeholders to ensure effective incident management and resolution. A strong background in network protocols and technologies is essential for success in this role.

Key Responsibilities:

• Provide triage, analysis, and resolution of network incidents.
• End-to-end incident management, bringing in additional skilled resources as required.
• Engage or defer to other technical teams as required in resolution of incidents.
• Act as major incident manager (MIM) when incident impact warrants it.
• Provide timely updates to stakeholders or incident manager during incidents.
• Hands-on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required.
• Participate in global on-call rotation, including some weekend requirements.
• Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing.
• Collect packet captures as necessary; perform initial diagnosis of output where possible.
• Interface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs.
• Proactively identify, engage, and act on situations where “things could be better.”
• Continually evaluate network capacity and performance; make recommendations for design changes as appropriate.
• Assist with ongoing maintenance of CMDB information and updates of our internal Knowledge Base.
• Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records.
• Implementation of changes as defined and requested by design and planning team.

Key Skills:

• 5+ years’ hands-on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors.
• 5+ years working directly in Cisco IOS and the Meraki dashboard.
• 5+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired.
• Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desired.
• Experience with VMware.
• Demonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the network.
• Cisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skill.
• Comfortable collecting packet captures.
• Firm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs.
• Ability to convey complex technical topics into layman terms while under time constraints.
• Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests.
• Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions.
• Understanding of ITIL and its principles such as event, incident, problem, and change management.
• Organizational skills to manage multiple priorities at one time while meeting deadlines.
• Experience participating in network implementation & refresh projects.
• Experience working with customers remotely and over the phone to assist with network troubleshooting.

Salary (Rate): undetermined

City: London Area

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT