Network Deskside Support Engineer

· Job Title: Network Deskside Support Engineer

· Location: Nottingham, UK (3 days onsite)

· Duration: 6 months (Inside IR35)

Job Description:

Mandatory Skills :

EUC Desktop Engineering

Work as part of the 2nd Line IT Newark Deskside Support team to provide support to 1000 users in delivering and maintaining a best of breed IT Service function

This person will work in a proactive and cooperative manner to ensure that the responsiveness effectiveness and quality of the IT Service support service is industry leading

This role is to support the build and deployment of computers to roll out Windows 11 to the Client corporate colleagues

Provide 1st2nd Line IT Support of hardware and software to a variety of HP and Microsoft workstations

Image and configure Windows 11 operating system to user specifications

Escalate issues which are beyond their technical capability or resource capacity in an effective manner to optimise the quality of service provided to the business

Build laptops log failures and liaise with the Build team to resolve issues

Follow the procurement and asset management procedures when handling IT equipment

Identify and take part in initiatives to improve the quality and effectiveness of the IT operational service

Develop and maintain strong working relationships with key staff and managers in the business and in other teams within IT

Identify where knowledge can be shared with other IT colleagues to improve the effectiveness of IT Support and help develop the knowledge and skills of others in the IT team

Ensure that assigned IT incidents are managed effectively with users’ engineers and managers

Provide project support as required for IT and other company initiatives

Organise and manage a wide business deployment with multiple workstreams running concurrently

Ideally

Possess strong organisational skills

Have some experience of providing IT support in a similar role project

Have confidence working with technologies such as Windows 7810 SCCM and Office 365

Possess strong analytical and problem solving skills

Have knowledge and experience of working in a large corporate environment

Possess strong customer facing skills and the ability to build and maintain working relationships at all levels

Have good verbal and written communication skills

Ideally

Be educated to GCSE standard or equivalent

A strong technical understanding of the standard hardware and software supported by Dixons Carphone Windows Office 365 Exchange Active Directory etc

Strong can do attitude and motivated to see the most challenging tasks through to completion

Comfortable working within a dynamic team environment both locally and across the extended corporate deskside services structure

Ability to work under pressure and operate multiple workstreams concurrently

Have a passion for IT