Network Business Analyst

Network Business Analyst

Posted 1 week ago by Experis UK

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Negotiable
Inside
Hybrid
Knutsford, England, United Kingdom
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Data Literacy Information Technology Infrastructure Library Mapping Software Requirements Elicitation Risk Reduction ServiceNow Stakeholder Engagement Stakeholder Management User Acceptance Testing (UAT) Vulnerability Workflows

Summary: The Network Business Analyst role involves bridging business and risk objectives with technical changes, focusing on requirements gathering, process mapping, and maintaining traceability to regulatory obligations. The position requires strong analytical skills to document user journeys and facilitate stakeholder engagement while quantifying risk reduction and improvements in service delivery. The role is hybrid, with a significant portion of work conducted in the office in Knutsford.

Key Responsibilities:

  • Elicit and document user journeys, process maps, and control requirements; maintain traceability to NIST CSF categories and regulatory obligations.
  • Write clear user stories with measurable acceptance criteria; orchestrate UAT and evidence packs.
  • Map as-is/to-be across incident, problem, change, and vulnerability management; support CAB documentation and communication.
  • Quantify risk reduction, SLA improvements, and user impact; maintain dashboards for stakeholders.

Key Skills:

  • 5+ years' BA experience in FSI/network/security programmes.
  • Proficient with ITIL practices and ServiceNow workflows.
  • Strong data literacy and stakeholder facilitation.
  • Able to turn qualitative risk into measurable outcomes.
  • Preferred Certifications: BCS BA; ITIL 4 Foundation; vendor fundamentals (e.g., Cisco/Zscaler/Fortinet/Splunk) desirable.

Salary (Rate): undetermined

City: Knutsford

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: Other

Detailed Description From Employer:

Location: Hybrid 60% office-40% Knutsford

Duration: 18/12/2026

Rate to SSC (including supplier charge): £527 MUST BE PAYE THROUGH UMBRELLA

Role Description

Bridge business/risk objectives and technical change. Capture requirements, map them to controls, maintain traceability and prove value delivered by remediation.

Responsibilities

  • Requirements & analysis: elicit and document user journeys, process maps and control requirements; maintain traceability to NIST CSF categories and regulatory obligations.
  • Story writing and acceptance: write clear user stories with measurable acceptance criteria; orchestrate UAT and evidence packs.
  • Service process alignment: map as?is/to?be across incident, problem, change and vulnerability management; support CAB documentation and communication.
  • Benefits and reporting: quantify risk reduction, SLA improvements and user impact; maintain dashboards for stakeholders.

Must?Have Skills & Experience

  • 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices and ServiceNow workflows.
  • Strong data literacy and stakeholder facilitation; able to turn qualitative risk into measurable outcomes.

Preferred Certifications

  • BCS BA; ITIL 4 Foundation; vendor fundamentals (e.g., Cisco/Zscaler/Fortinet/Splunk) desirable.

KPIs

  • Requirements?to?controls traceability coverage; cycle time from story ready ? accepted; % first?time pass; measurable benefit realisation.
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