Network Business Analyst

Summary: The Network Business Analyst role involves bridging business and technical objectives, focusing on capturing requirements and ensuring traceability to regulatory standards. The position requires strong analytical skills to document user journeys and manage service processes effectively. The analyst will also be responsible for quantifying risk reduction and maintaining stakeholder dashboards. This hybrid role is based primarily in Knutsford with a contract duration until December 2026.

Key Responsibilities:

• Requirements & analysis: elicit and document user journeys, process maps and control requirements; maintain traceability to NIST CSF categories and regulatory obligations.
• Story writing and acceptance: write clear user stories with measurable acceptance criteria; orchestrate UAT and evidence packs.
• Service process alignment: map as-is/to-be across incident, problem, change and vulnerability management; support CAB documentation and communication.
• Benefits and reporting: quantify risk reduction, SLA improvements and user impact; maintain dashboards for stakeholders.

Key Skills:

• 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices and ServiceNow workflows.
• Strong data literacy and stakeholder facilitation; able to turn qualitative risk into measurable outcomes.

Salary (Rate): £527 daily

City: Knutsford

Country: United Kingdom

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT

Detailed Description From Employer:

Network Business Analyst
Location: Hybrid 60% office-40% Knutsford
Duration: 18/12/2026
Rate to SSC (including supplier charge): £527

MUST BE PAYE THROUGH UMBRELLA

Role Description:
Bridge business/risk objectives and technical change. Capture requirements, map them to controls, maintain traceability and prove value delivered by remediation.
Responsibilities

• Requirements & analysis: elicit and document user journeys, process maps and control requirements; maintain traceability to NIST CSF categories and regulatory obligations.
• Story writing and acceptance: write clear user stories with measurable acceptance criteria; orchestrate UAT and evidence packs.
• Service process alignment: map as?is/to?be across incident, problem, change and vulnerability management; support CAB documentation and communication.
• Benefits and reporting: quantify risk reduction, SLA improvements and user impact; maintain dashboards for stakeholders.

Must?Have Skills & Experience

• 5+ years' BA experience in FSI/network/security programmes; proficient with ITIL practices and ServiceNow workflows.
• Strong data literacy and stakeholder facilitation; able to turn qualitative risk into measurable outcomes.

Preferred Certifications

• BCS BA; ITIL 4 Foundation; vendor fundamentals (e.g., Cisco/Zscaler/Fortinet/Splunk) desirable.

KPIs

• Requirements?to?controls traceability coverage; cycle time from story ready ? accepted; % first?time pass; measurable benefit realisation.