Network Analyst - 12 month contract

Summary: The Network Analyst & Support Engineer role involves providing Level 2/3 remote network support for EAME-based facilities within a global manufacturing and technology company. The position requires collaboration with a distributed team to maintain and enhance network services across Europe, Africa, and the Middle East. The successful candidate will engage in incident resolution, infrastructure upgrades, and documentation while participating in a rotating on-call support schedule. This is a contract position based in Peterborough or Stafford, UK, requiring on-site presence five days a week.

Key Responsibilities:

• Provide Level 2/3 remote network helpdesk support for EAME-based facilities.
• Support LAN/WLAN/WAN infrastructure through incident resolution, change implementation, and request fulfilment.
• Participate in small-scale LAN design projects and assist in delivering infrastructure upgrades and enhancements.
• Collaborate with a global team to ensure network standards and policies are upheld across all locations.
• Contribute to network documentation, design updates, and process improvements.
• Join a rotating on-call support schedule (1 week every 2 months), including out-of-hours support as needed.

Key Skills:

• Bachelor's degree in Computer Science or equivalent experience.
• Minimum 3 years' experience in network support and operations, ideally within a Cisco environment.
• Cisco CCNA certification (required).
• Proficiency in Cisco IOS upgrades and configuration.
• Cisco router/switch and WLC (Wireless LAN Controller) configuration.
• Network troubleshooting and diagnostics.
• Understanding of DNS, DHCP, and basic firewall principles.
• Network documentation and change management.
• Experience with ticketing systems such as Remedy or Peregrine.
• Proficiency in Microsoft Office Suite, Putty, and other standard networking tools.
• Desirable: Cisco certifications above CCNA (e.g., CCNP).
• Exposure to project management methodologies.
• Experience with global/regional project participation.
• Knowledge of additional languages (English is required; a second language is a plus).

Salary (Rate): £32.00

City: Peterborough

Country: UK

Working Arrangements: on-site

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: IT