Neighbourhood Officer

Summary: The Neighbourhood Officer role at a regional Housing Association in Merseyside involves managing tenancy sign-ups, supporting customers with tenancy changes, and addressing rent arrears. The position is initially a 3-month interim contract with potential for extension, requiring a mix of site visits, office attendance, and home working. The hiring manager seeks a candidate who can start as soon as possible.

Key Responsibilities:

• Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
• Support customers with changes to their tenancy
• Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed
• Take part in annual tenancy checks to ensure customers are adhering to their tenancy agreements
• Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes

Key Skills:

• Previous experience as a Neighbourhood Officer
• Excellent communication skills
• UK valid driving licence and driver

Salary (Rate): 24.50

City: Merseyside

Country: UK

Working Arrangements: hybrid

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other