Neighbourhood Manager (Housing)

Summary: The Neighbourhood Manager will oversee a proactive Housing and Neighbourhood Management Service for a local government organization in Andover. This role involves leading a team to implement landlord strategies, enhance customer satisfaction, and manage complex housing issues. The successful candidate will work closely with the Head of Housing to develop effective procedures and foster a positive service culture. This is a 6-month contract position with potential for extension.

Key Responsibilities:

• Manage and deliver a comprehensive Housing and Neighbourhood Management Service.
• Lead the Neighbourhood Team to implement the landlord strategy focused on safety and rent.
• Enhance customer satisfaction and promote improvements through innovative solutions.
• Audit and review Housing KPIs and compliance.
• Develop relationships with external agencies and stakeholders.
• Investigate and respond to service failure complaints using a 'lessons learnt' approach.
• Lead operational housing and tenancy management delivery.
• Implement a risk-based approach to Neighbourhood Inspections.
• Embed a culture of safeguarding and ensure accurate reporting.
• Support housing teams in managing complex cases.

Key Skills:

• Educated to degree level or extensive experience in housing management.
• Highly developed communication skills.
• Experience in handling challenging and emotive situations with empathy.
• Knowledge and experience of the housing sector.

Salary (Rate): £36.66

City: Andover

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: Mid-Level

Industry: Other