Neighbourhood Housing Manager
Posted 2 weeks ago by Rochdale Boroughwide Housing
£40,196 Per year
Undetermined
Undetermined
Rochdale, England, United Kingdom
Summary: The Neighbourhood Housing Manager role at Rochdale Boroughwide Housing involves supervising a team of Neighbourhood Officers to enhance customer-focused neighbourhood service delivery. The position requires collaboration with various teams to implement operational changes and manage budgets effectively. The role is a 12-month fixed-term contract, emphasizing the importance of customer satisfaction and continuous service improvement. Candidates must possess relevant qualifications and experience in housing management.
Key Responsibilities:
- Supervise the delivery of quality housing management services.
- Work across RBH teams and develop strong internal and external partnerships.
- Recruit, train, develop and support direct reports.
- Gather customer satisfaction information for continuous improvement.
- Address customer and stakeholder feedback positively.
Key Skills:
- Full UK driving licence and access to transport.
- Accredited Chartered Institute of Housing qualification in housing management and leadership (or willingness to work towards one).
- Knowledge of housing management service policy and procedure.
- Experience in effective partnerships to deliver objectives.
- Comfortable analyzing and preparing statistical information.
- Self-motivated and resilient under pressure.
- Effective mediation and negotiation skills.
Salary (Rate): £40,196 yearly
City: Rochdale
Country: United Kingdom
Working Arrangements: undetermined
IR35 Status: undetermined
Seniority Level: undetermined
Industry: Other
Neighbourhood Housing Manager
Rochdale
£40,196 + Benefits
12-month Fixed Term Contract – Full Time (36.25 hours per week)
Here at Rochdale Boroughwide Housing (RBH), we have a great opportunity for a Neighbourhood Housing Manager to join us on a 12-month contract. You will be responsible for supervising a team of Neighbourhood Officers to deliver a customer-focused approach to neighbourhood service delivery in addition to assisting the Neighbourhood Service Lead in delivering operational changes to the service and to supporting with budget management.
Key areas of work:
- Supervise on the delivery of quality housing management services.
- Work across RBH teams and develop strong internal and external partnerships to ensure you lead on an embedded approach to neighbourhood sustainment and performance reporting.
- Recruit, train, develop and support direct reports.
- Work with the Neighbourhood Services Lead to gather customer satisfaction information to ensure continuous improvement of service standards and delivery.
- Deal positively with customer and stakeholder feedback about Neighbourhood services.
Who are we looking for? You will…
- Hold a full UK driving licence and have access to transport.
- Hold an Accredited Chartered Institute of Housing qualification in housing management and leadership (or be willing to work towards one).
- Have knowledge of housing management service policy and procedure including allocations and lettings.
- Have experience working in effective partnerships to deliver objectives.
- Be comfortable analysing and preparing statistical information in a range of formats.
- Be self-motivated and resilient – comfortable working under pressure.
- Have effective mediation and negotiation skills.
What's in it for you? As an RBH employee, you will receive a range of fantastic benefits, including:
- SMART working arrangements
- Holiday entitlement – 30 days holiday plus all UK bank holidays, with an additional 5 days after completion of five years’ service. Part time employees will receive a pro rata entitlement.
- Ability to purchase up to an additional 5 days leave per year.
- A quality defined contribution pension scheme, with salary exchange and RBH matches your contributions up to 8%
- Plus, many more!
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.