MSP Service Desk Manager

Summary: The MSP Service Desk Manager is responsible for overseeing the service desk operations, ensuring high-quality support for clients. This role involves managing a team, optimizing processes, and maintaining service level agreements. The position can be performed remotely or from Lake Forest, California.

Key Responsibilities:

• Oversee service desk operations and team management.
• Ensure high-quality support and customer satisfaction.
• Optimize processes and maintain service level agreements.

Key Skills:

• Experience in service desk management.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Ability to optimize processes and manage service level agreements.

Salary (Rate): £47.50 hourly

City: Lake Forest

Country: United States

Working Arrangements: hybrid

IR35 Status: undetermined

Seniority Level: undetermined

Industry: IT