Monitoring Support Officer

Monitoring Support Officer

Posted 2 days ago by Berry Recruitment on JobServe

Negotiable
Undetermined
Undetermined
Bedlington, Northumberland, UK

Summary: The Mobile Tagging Support Officer role involves supporting mobile tagging operations in a fast-paced environment, ensuring efficient service delivery. Candidates must be adaptable to a rotating shift schedule, primarily covering evenings and weekends. The position requires strong communication skills and attention to detail, with a focus on customer service. Female candidates are specifically required for certain tasks due to the sensitive nature of the role, in compliance with legal exemptions under the Equality Act 2010.

Key Responsibilities:

  • Assist in the mobile tagging process, ensuring efficiency and accuracy in tagging operations.
  • Provide support to customers and internal teams, ensuring that any tagging issues are addressed promptly and professionally.
  • Work within the established shift pattern, covering shifts on a 10-week rotation.
  • Ensure adherence to all company policies and procedures, including health and safety guidelines.
  • Take responsibility for accurately logging data and completing administrative tasks as required.
  • Collaborate with the wider team to ensure continuity of service throughout the 24/7 operational period.
  • Maintain clear communication with management and team members throughout shifts.

Key Skills:

  • Must be located within a 30-minute journey from the designated postcodes.
  • Availability to work a Full time schedule of 37.5 hours per week with a rotating shift pattern, including evenings and weekends.
  • Ability to work effectively within a team as well as independently.
  • Strong communication skills with a focus on customer service.
  • Attention to detail and ability to accurately record data.
  • A positive, proactive attitude with the ability to adapt to changing work environments.

Salary (Rate): 11.72

City: Bedlington

Country: UK

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: undetermined

Industry: Other