Modern Workplace Technology Lead

Key Responsibilities

• Act as the primary technology lead for all Modern Workplace services delivered through the Managed Service Provider.
• Manage the day-to-day relationship between the organisation and its MSP, ensuring service levels, performance metrics and contractual obligations are met.
• Provide technical leadership and challenge to suppliers, ensuring solutions align with business and technology objectives.
• Oversee workplace technology services including Microsoft Azure, Microsoft 365, endpoint management and collaboration platforms.
• Lead technical governance activities, service reviews and operational performance meetings with the MSP.
• Drive and manage workplace technology change initiatives across devices, software, applications and cloud services.
• Ensure outsourced workplace services remain secure, resilient, compliant and aligned with best practice.
• Manage technical escalations and service issues, working directly with suppliers to achieve timely resolution.
• Oversee IT Asset Management activities including hardware, software licencing and lifecycle management.
• Support continuous improvement initiatives to enhance employee experience and workplace productivity.
• Monitor service performance, identify opportunities for optimisation and drive measurable improvements.
• Support budgetary oversight, supplier spend reviews and cost-efficiency initiatives.

Essential Skills & Experience

• Proven experience in a Modern Workplace, Technical Workplace, Digital Workplace, End User Computing (EUC) or Workplace Technology leadership role.
• Demonstrable experience managing and governing services delivered through a Managed Service Provider (MSP).
• Strong supplier relationship management experience, including: Strategic account management | Technical service management | Service governance | Managing technical change | Performance management against SLAs and KPIs
• Strong technical knowledge of: Microsoft Azure, Microsoft 365 Microsoft Entra ID (Azure AD) Microsoft Intune
• Experience managing outsourced workplace services covering laptops, software, applications and end-user technology.
• Strong understanding of cloud-based workplace platforms and SaaS technologies.
• Excellent stakeholder management and communication skills, with the ability to engage effectively at both technical and executive levels.
• Proven ability to challenge suppliers and influence outcomes through technical credibility and commercial awareness.
• Experience overseeing IT Asset Management and software licensing activities.
• Strong analytical, planning and problem-solving skills.

Desirable Skills & Experience

• Dynamics 365
• Microsoft Power Platform
• Financial services or other highly regulated environments
• ITIL