Mobile IT Support Engineer

Summary: The Mobile IT Support Engineer role involves providing hands-on IT support to clients across the Southwest and South Wales region. The position requires travel between client sites and focuses on delivering exceptional customer service while troubleshooting and installing software and hardware. Ideal candidates will be flexible, driven, and possess strong communication skills. This role offers an opportunity for career growth in a dynamic environment.

Key Responsibilities:

• Provide mobile IT support across a regional area, travelling between client sites as required.
• Deliver a mix of software and hardware support, including troubleshooting, break-fix, and installations.
• Act as the face of the support team, building strong relationships with clients and ensuring high levels of customer satisfaction.
• Maintain accurate documentation of support work and follow escalation procedures as needed.
• Participate in an on-call rota when requested (subject to business need).

Key Skills:

• Full UK driving licence and access to a reliable vehicle.
• Excellent working knowledge of Microsoft technologies - Windows 7/10/11, Office 365.
• Strong communication skills with a professional, customer-first approach.
• Ability to work both independently and as part of a wider support team.
• Eligible for Government and customer-specific security clearances (essential).
• Desirable: Hardware break-fix experience (training can be provided if needed).
• Desirable: Experience supporting users in a field-based or multi-site environment.

Salary (Rate): 155

City: Bristol

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: inside IR35

Seniority Level: undetermined

Industry: IT