Middleware Platform ITSM Lead
Posted 1 week ago by GIOS Technology
Negotiable
Undetermined
Onsite
London Area, United Kingdom
Summary: The Middleware Platform ITSM Lead will oversee service delivery infrastructure for a client's project in London, ensuring timely patching and compliance of middleware and database platforms. This role involves collaboration with managed service partners to meet project deadlines and maintain security standards. The lead will also provide technical guidance and foster a performance-based culture within the engineering team. Strong communication and problem-solving skills are essential for developing relationships with various internal teams.
Key Responsibilities:
- Ensure MW/DB estate is patched timely and kept current.
- Plan to remediate EOL timely.
- Manage vulnerability remediation, including critical/zero-day issues.
- Ensure MW and DB platforms are built according to client standards.
- Deliver projects related to the platforms on time and within budget.
- Hold managed service provider accountable for their deliveries as per SLAs.
- Maintain security, confidentiality, and integrity of platforms through compliance.
- Provide leadership to the engineering team.
- Manage a performance-based culture and collaborate with managed service partners.
- Coach and mentor the team as required.
- Provide technical guidance to the team on platforms.
- Identify opportunities for process improvement and automation.
- Develop and maintain relationships with various internal teams.
Key Skills:
- Service focus and problem-solving capability.
- Strong verbal and written communication skills.
- Experience with middleware platforms such as Tomcat, Weblogic, Wildfly, Websphere.
- Knowledge of databases including SQL Server, Cosmos DB, Oracle.
- Familiarity with load balancers like Citrix Netscaler.
- Experience with secure file transfer capabilities such as Globalscape.
Salary (Rate): undetermined
City: London
Country: United Kingdom
Working Arrangements: on-site
IR35 Status: undetermined
Seniority Level: undetermined
Industry: IT
We are hiring for Middleware Platform ITSM Lead for our client's project based at London, UK – 1-2 days per week Onsite
Role Description:
Requirement of a service delivery infrastructure lead, who will be responsible for working with our managed service partner to deliver the following important responsibilities
- MW / DB estate is patched timely and kept current always
- Plans to remediate EOL timely
- Vulnerability remediation - Critical/ Zero day included
- Ensure MW and DB platforms are built as per OUR CLIENT standards
- Projects related to the platforms are delivered on time and within budget
- Hold managed service provider accountable for their deliveries and ensure that the deliveries are as per the SLAs
- Maintains the security, confidentiality, and integrity of platforms through compliance and within the security framework designed with in OUR CLIENT
- Provide leadership to the engineering team
- Manage a performance-based culture and work collaboratively with the managed service partner whilst ensuring that the service provide is held accountable for their deliveries
- Coach and mentor the team where required
- Provide technical guidance to the team on the platforms as required
- Find opportunities to improve even if the activity is small
- Look at opportunities to automate the processes
- Has Service focus and problem-solving capability
- Strong verbal and written communication capability
- Develop and maintain relationship with various other OUR CLIENT teams such as security, Application teams, architecture team, technical assurance team etc
Platforms Middleware - Timcat, Weblogic, Wildfly, Websphere, DBs - SQL Server, Cosmos DB, Oracle Loadbalancer - Citrix Netscaler Secure file transfer capability - Globalscape