Summary: The Mid Market Account Manager role at Vonage is crucial for enhancing customer satisfaction and driving value outcomes within the CCaaS portfolio. This position involves managing a portfolio of larger customers, focusing on retention, upselling, and cross-selling while collaborating cross-functionally to ensure optimal customer journeys. The role requires strong relationship-building skills and the ability to influence C-level executives to achieve revenue and retention goals. The Account Manager will also be responsible for contract renewals and providing accurate sales forecasts to management.

Key Responsibilities:

• Maintain a portfolio of accounts with low churn, high adoption, and high health scores.
• Develop strong partnerships with customers and collaborate cross-functionally to guide them through an optimal customer journey.
• Identify additional business opportunities and upsell into existing accounts.
• Perform Executive Business Reviews with customers' C-suite.
• Develop account/territory selling strategies and provide accurate sales forecasts.
• Manage all contract renewals and lead commercial negotiations.
• Identify customer issues and work with internal teams to develop resolution plans.
• Meet monthly revenue and customer retention goals.
• Document customer responses and feedback to ensure inquiries are addressed.
• Support team efforts to analyze customer base coverage models for improvement.
• Leverage relationships with internal teams to address customer needs.

Key Skills:

• 5+ years of experience in consultative, solution selling to business clients.
• Prior account management experience or familiarity with customer success organizations.
• Strong interpersonal, communication, and commercial skills.
• Analytical skills to evaluate product and service-related situations.
• Familiarity with Salesforce.com and Slack.
• Ability to build and maintain solid customer relationships.
• Experience in upselling and cross-selling within the SaaS arena.
• Strong empathy for customers and relationship-building skills.
• Excellent presentation skills and problem-solving orientation.
• Technical aptitude to understand SaaS and software business models.

Salary (Rate): undetermined

City: Basingstoke

Country: United Kingdom

Working Arrangements: undetermined

IR35 Status: undetermined

Seniority Level: Mid-Level

Industry: IT